Open to opportunities

Muhammad Mustafa Saghir

@muhammadmustafasaghi

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Driven IT professional with 16+ years of experience in support, telecom, and networking

Latvia

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What I'm looking for

I am looking for a challenging role in IT where I can leverage my expertise, contribute to organizational success, and continue to grow professionally. I seek opportunities to work in dynamic environments that encourage innovation, teamwork, and skill enhancement, allowing me to make a meaningful impact.

"I am an IT professional with 18 years of experience, including 12 years in Dubai and 6 years in Pakistan. My expertise spans IT support, telecom, and ISP operations, where I have excelled in troubleshooting, system management, and network administration. In Dubai, I worked with diverse teams, managing complex IT infrastructures, while my experience in Pakistan’s telecom sector laid a strong foundation in networking and customer support. I am passionate about staying updated on the latest technologies and delivering effective IT solutions. I seek a challenging role where I can leverage my expertise to drive organizational success

Experience

Work history, roles, and key accomplishments

Current

COMPUER NETWORK ANALYST

Current

JASMINE BLISS PERFUMES & COSMETIC TRADING LLC

Oct 2023 - Apr 2023 (-1 years 6 months)

• Enhanced network performance significantly through strategic optimization and proactive maintenance,
ensuring smoother operations and reliable connectivity.
• Implemented advanced security protocols to minimize threats and strengthen network defenses, improving
overall system resilience.

IT Support Communication Skills Networking Network Windows Server Windows 10 Help Desk Support

TEAM LEAD

MULTINET PAKISTNA PVT LTD

Apr 2021 - Apr 2023 (2 years)

• Contributes operational insight into the adoption of new technologies and software implementations.
• Plans, organizes, and manages daily operations to maintain service quality.
• Demonstrates exceptional communication and professionalism in interactions with clients and team members.
• Manages customer inquiries and issues daily using ticketing systems, ensuring prompt and effective resolution.

IT Support Team Lead

IT SUPPORT ENGINEER

GULF METAL CRAFT GMC LLC

Oct 2013 - Nov 2019 (6 years 1 month)

Installed, configured, and troubleshooted servers, software, hardware, and databases, providing escalation
support and administration as needed.
• Delivered technical and help desk support, managed change requests, led end-user training, documented processes, and adhered to company policies for seamless support.

IT Support

CUSTOMER SUPPORT ENGINEER

LOJAIN DOT COM LLC

Mar 2008 - Sep 2013 (5 years 6 months)

• Skilled in managing and configuring Windows operating systems (Windows 7, 8, 10, Windows Server 2008/2012),
and experienced in installing and supporting various Windows-based applications, including Microsoft
Outlook.
• Provided comprehensive IT support and Help Desk services, including the setup and management of routers, switches, WiFi.

Customer Support Customer Success