Open to opportunities

Najeem Khan

@najeemkhan

Message

IT professional with over 8 years of technical support experience.

United Arab Emirates

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am an IT professional with over 8 years of experience in technical support, specializing in Microsoft Windows OS, application servers, and hardware troubleshooting. My journey has equipped me with a strong customer service orientation and proven analytical skills, allowing me to effectively manage user accounts and resolve complex technical issues.

Throughout my career, I have worked with various organizations, including Bahwan Cybertek and ADNOC Offshore, where I provided exceptional technical support and managed IT asset deployments. My certifications, such as ITIL v4 and APS, complement my hands-on experience, ensuring I stay updated with the latest methodologies and technologies in the field.

I thrive in collaborative environments and have a strong ability to communicate technical concepts in user-friendly language. My goal is to leverage my expertise to contribute to a progressive organization that values innovation and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Bahwan Cybertek

Nov 2021 - Jan 2025 (3 years 2 months)

Provided technical support for Dubai Health Authority, managing IT assets, troubleshooting network issues, and ensuring smooth operations through effective communication and documentation.

Technical Support Documentation Client Communication Ticketing Systems Team Coordination

Project Engineer

ADNOC Offshore

Jan 2020 - Mar 2020 (2 months)

Supported the deployment of desktops and laptops, managed inventory, and provided training on new equipment while ensuring smooth data migration and user support.

User Training Inventory Management Data Backup Technical Support Software Configuration Project Coordination

Technical Support Engineer

TechnoStop

Nov 2015 - May 2018 (2 years 6 months)

Managed helpdesk support, engaged in LAN implementation, and provided technical assistance for hardware and software issues across various client environments.

Help Desk Support LAN Implementation Technical Troubleshooting Software Configuration

Sales and Customer Service Associate

Cell & Leather

Nov 2013 - Aug 2016 (2 years 9 months)

Provided exceptional customer service, managed sales displays, and trained new employees while exceeding sales targets and enhancing customer satisfaction.

Customer Service Sales Management Product Knowledge Communication Skills Sales Reporting Relationship Building

Technical Support Engineer

Electronic Government Authority

Apr 2013 - Nov 2013 (7 months)

Handled onsite user support for various government departments, troubleshooting hardware and software issues while ensuring effective communication with vendors.

User Support LAN Support Technical Documentation Client Management

Technical Support Engineer

FedEx Express

Dec 2008 - Dec 2012 (4 years)

Managed IT infrastructure for FedEx, conducting installations and troubleshooting while supporting corporate users and maintaining network operations.

Technical Support LAN WAN Administration

Customer Support Engineer

EMITAC

Jan 2006 - Sep 2008 (2 years 8 months)

Provided comprehensive customer support, troubleshooting hardware and software issues while adhering to ISO standards and maintaining service reports.

Customer Support Troubleshooting ISO Software Configuration