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Touseef zafar

@touseefzafar

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I am an experienced IT engineer specializing in M365, Intune, cloud, and desktop/system support.

United Arab Emirates

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What I'm looking for

I seek an IT/Cloud support role focused on M365, Intune, and systems administration where I can lead migrations, improve uptime, and collaborate cross-functionally to enhance infrastructure and user satisfaction.

I am an experienced IT and cloud support engineer with over 10 years managing M365, Intune, SCCM, and network infrastructure across telecom, transport, health, and education. I have led large migrations and upgrades, including a Windows 11 ATM migration for 600+ units, improving uptime and automating deployment processes.

I translate complex technical issues for non-technical users, drive incident resolution via ITSM tools, and administer Exchange Online, SharePoint, Teams, and Intune. I deliver secure, reliable IT services, support migrations, and collaborate with engineering and security teams to resolve critical incidents and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

IT Support / ATM Engineer

Current

Finess Direct Technologies

Jan 2025 - Present (7 months)

Led Windows 11 ATM migration for 600+ ATM units, coordinated image creation/testing with NCR and Microsoft, and maintained 99.5% uptime through automation and second-level support.

ATM Software SCCM PowerShell DNS DHCP VPN Incident Management Troubleshooting

Desktop Support (L2) / M365 Engineer

Big Data Technologies

Mar 2024 - Oct 2024 (7 months)

Provided L2 support and administered Microsoft 365 (Exchange Online, SharePoint, Teams, Intune), managed onboarding/offboarding and license tracking, and supported migrations using remote administration tools.

Exchange Online SharePoint Teams Intune User Onboarding

Desktop Support Engineer

Emirates Health Services

Aug 2023 - Feb 2024 (6 months)

Delivered ITIL-aligned desktop and server support for healthcare users, managed Intune device policies and Exchange Online deployments, and supported EHS domain migration and ticketing processes.

Desktop Support Intune Exchange Online ManageEngine Active Directory Healthcare IT

Onsite IT Support Engineer

Emirates School Establishment

Mar 2022 - Jul 2023 (1 year 4 months)

Provided onsite IT support across multiple school sites, managed device provisioning and Intune MDM, and migrated hundreds of desktops to a new domain while meeting SLA targets.

Intune MDM Active Directory Group Policy

IT Admin & Operations Officer

Public Transport Company

Oct 2019 - Mar 2022 (2 years 5 months)

Oversaw IT systems and teams, administered Microsoft 365 and server/firewall infrastructure, and managed ticket escalations and backup/recovery processes to improve operational reliability.

Firewalls Active Directory Backup ITSM Troubleshooting

IT Service Desk Engineer

Etisalat

Jun 2008 - Apr 2018 (9 years 10 months)

Provided L1/L2 support for fixed and wireless services, troubleshooting customer modems/routers and network issues, recording tickets, and ensuring SLA-based fault resolution.