Adnan Sawant
@adnansawant
IT Support Specialist with 7+ years resolving incidents, AD/O365, VPNs, and EMR systems.
United Arab EmiratesWhat I'm looking for
I am a highly skilled IT Support Specialist with over 7 years of experience providing first-line and escalated technical support across healthcare and corporate environments, supporting thousands of users and multiple branches. I specialize in incident resolution, remote desktop support, ticket management with ManageEngine and ServiceNow, Active Directory administration, O365, VPN configuration (FortiClient/GlobalProtect), Windows OS troubleshooting, and EMR/HIS systems.
I consistently meet SLA targets and maintain near-zero ticket reopen rates while delivering user-centric service for high-priority users and large user bases. I have implemented documentation improvements in ManageEngine, supported onboarding/offboarding lifecycle tasks, managed IT assets, and coordinated with application teams to resolve pharmacy and clinical-system issues.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Prime Healthcare Group LLC
Apr 2024 - Present (1 year 10 months)
Provided first-line IT support to 3,000+ clinical and non-clinical staff across 15+ branches and a hospital, resolving hardware, software, and network issues via ManageEngine and remote tools while maintaining near-zero reopen rates and SLA compliance.
IT Support Engineer
YKNP Marketing Management
Nov 2022 - Apr 2024 (1 year 5 months)
Resolved employee IT requests for laptops, desktops, IP phones and peripherals, managed biometric access control and PBX call reporting to support audits and minimize downtime.
HTHardware Support Engineer
HCL Technologies
Sep 2022 - Dec 2022 (3 months)
Provided IT and hardware support, managed onboarding system setups, and resolved escalated technical issues within SLA timelines.
WIDelivered L2 support to 500+ users for HDFC ERGO client, resolving remote incidents via Webex and Landesk, managing VPN (FortiClient) connectivity and endpoint protection to ensure business continuity.
Desktop Support Technician
Admin Technologies
Jan 2019 - Jan 2021 (2 years)
Prepared and configured desktops and hardware, installed and troubleshot operating systems, LAN and printers, and resolved varied network and hardware problems.
Education
Degrees, certifications, and relevant coursework
Gurukul College (Affiliated to University of Mumbai)
Bachelor of Science, Information Technology
Grade: 8.38
Completed a Bachelor of Science in Information Technology with a cumulative grade of 8.38 CGPA, focusing on IT fundamentals and systems.
Government Polytechnic Thane
Diploma, Hardware and Networking Engineering
Completed a diploma in Hardware and Networking Engineering, covering hardware maintenance, networking fundamentals, and systems configuration.
DBJ College, Chiplun
HSC, Higher Secondary Education
Completed Higher Secondary Certificate (HSC) examination, foundational coursework preparing for tertiary technical education.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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