Looking for a job

muhammad gilang

@muhammadgilang

Customer service professional with 5+ years of experience, strong communication and problem-solving skills, and a growing technical background.

Indonesia

Message

What I'm looking for

I'm looking for opportunities in aviation, operations, data analysis, or customer service where I can use English communication, flight safety knowledge, and adaptable experience across different fields.

Customer service professional with aviation experience and a growing background in technology. I currently support Australian companies at PT. Quantum Media Communication Indonesia, handling calls, appointments, invoicing, reporting, sales leads, and contracts. Previously, I worked in aviation safety and AFIS operations. I am now developing my backend skills through PHP, MySQL, and Laravel, with a goal of transitioning into a technical career.

Experience

Work history, roles, and key accomplishments

Current

CCR & CSR

Current

PT. Quantum Media Communication Indonesia

Feb 2022 - Present (4 years 6 months)

Handles inbound and outbound calls for Australian companies, providing customer service and call centre support. Duties include receiving calls, making emergency outbound calls, booking appointments, handling invoicing, and assisting with sales leads.

Customer Service Call Centre Inbound Calls Outbound Calling Invoicing Sales Support

AFIS Officer

PT. RAPP

Jan 2020 - May 2020 (4 months)

Provided aerodrome flight information services at a private airport, offering navigational aid to arriving and departing aircraft. Conducted air communication, coordinated with adjacent airports, and kept flight records.

Coordination

Flight Data Analyst

Lion Air Group

May 2018 - Mar 2019 (10 months)

Analyzed flight data extracted from aircraft to identify hazards and improve flight safety. Used reactive, proactive, and predictive methods to monitor and assess flight data for safety improvements.

Data Analysis Monitoring