Han Azra
@hanazra
Data-driven analyst optimizing operations and reporting for customer service excellence in travel.
IndonesiaWhat I'm looking for
I am a data-driven professional with cross-functional experience in data analysis, operational reporting, and customer service optimization for global travel operations. I leverage tools like Salesforce, SQL, Excel (PivotTables, VLOOKUP, Macros), and Tableau to monitor 24/7 operations, ensure SLA compliance, and produce intraday and end-of-day performance reports that drive staffing and scheduling improvements.
My background includes supporting teams across Indonesia, Malaysia, Singapore, Thailand, Vietnam, and the Philippines, improving KPIs such as maintaining OTC performance above 87% and leading initiatives that increased training participation to 95% and social media engagement by 15%. I combine strong communication, teamwork, and problem-solving skills with operational expertise to close productivity gaps and support schedule optimization.
Experience
Work history, roles, and key accomplishments
TRData Analyst
Traveloka
Jun 2023 - Present (2 years 4 months)
Monitor 24/7 real-time operations and produce hourly, intraday, and end-of-day reports to ensure SLA adherence and optimize staffing; collaborated with supervisors to reduce absenteeism and improve scheduling.
HR & Learning Development Intern
Mandarin Oriental Hotel Group
Jan 2023 - May 2023 (4 months)
Coordinated L&D logistics, training registration and materials, and monitored participation and productivity, organizing workshops with a 95% participation rate.
Advertising Specialist Intern
PT. Dijitugo Bali Global
Apr 2022 - Jun 2022 (2 months)
Assisted digital marketing campaigns and created social media content while analyzing engagement metrics, contributing to a 15% increase in overall engagement.
Airport Service Assistant
Angkasa Pura I
Jul 2021 - Dec 2021 (5 months)
Provided customer service at Ngurah Rai International Airport and collected traveler feedback to support service improvements, recognized for high traveler satisfaction scores.
Education
Degrees, certifications, and relevant coursework
UUUdayana University
Bachelor of Arts, Tourism Industry
2018 - 2022
Grade: 3.88/4.0
Completed a Bachelor of Arts in Tourism Industry with a strong academic record and practical exposure to tourism operations from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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