Seeking remote opportunities in customer support representative, data entry, spreadsheet management, reporting, and administrative support, with a focus on flexible, well-organized work and long-term growth.
Looking for a job
Zulaifatut Thohiroh
@zula
Detail-oriented professional with strong skills in data management, reporting, and admin support, backed by QA leadership experience.
IndonesiaWhat I'm looking for
I’m a customer operations and quality professional with 7+ years of experience in customer-facing environments, quality assurance, reporting, data analysis, and operational improvement.
Throughout my career, I’ve worked across customer service and quality functions, progressing from Customer Service Agent to Quality Assurance Analyst, Team Lead, and Quality Supervisor. My experience has involved reviewing operational data, preparing reports, maintaining documentation, evaluating customer interactions, identifying recurring issues, and coordinating with multiple teams to support service quality and continuous improvement.
I’m detail-oriented, organized, and comfortable working with large volumes of information while maintaining accuracy and consistency. I enjoy work that involves structure, problem-solving, data, documentation, and making processes more organized and efficient.
Experience
Work history, roles, and key accomplishments
Managed quality activities, operational data, reporting, and documentation for customer-facing operations, ensuring accuracy and consistency across evaluations and performance records. Analyzed customer interaction data and recurring issues, coordinated with stakeholders on follow-ups, and provided recommendations to improve processes and service quality.
Coordinated Quality Assurance activities across Indonesian and international customer-facing teams, including performance reviews, reporting, documentation, and evaluation follow-ups. Collaborated with multiple stakeholders to identify improvement areas and ensure quality standards and processes were consistently applied.
Quality Analyst for Global English Support (Malaysia, Phillippines, Singapore, Australia)
Quality Analyst for Philippines Team English Support Project
Quality Assurance for call center E-Wallet project, has a responsibility to monitor operations, to ensure every customer receives a consistently positive experience.
Responsible for assisting new hire in the onboarding process and providing floor support for all agents to maintain the agent's knowledge and aims for customer satisfactions.
Answering and handling customer inquiries and complaints. Also identifying, escalating priority issues and reporting to the high-level management.
Resolve and escalate customer inquiry for project Provider 3 Indonesia
Education
Degrees, certifications, and relevant coursework
ES
EF Standard English Test (EF SET)
EF SET English Certificate 65/100 (C1 Advanced)
May 2022
US
Universitas Negeri Semarang
Bachelor's degree, Indonesian/Malay Languages and Literatures
2013 - 2017
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndonesiaAuthorized to work in
Salary expectations
7k-8k USD
Social media
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