Selvia Puriyantika Hutami
@selviapuriyantikahut
Customer support specialist in tourism experienced with international clients and CRM tools.
IndonesiaWhat I'm looking for
I am a customer service specialist with five years' experience in tourism, skilled at managing international clients remotely and using CRM tools like Salesforce, Amadeus and Sabre.
At Bank Mandiri I provided remote support via video and virtual calls, resolving 50+ weekly inquiries with a high post-service satisfaction rate; at BNI I guided clients through insurance application and claims while meeting sales and service targets. I also worked as a data analyst for Expedia, performing quality control, preparing detailed reports, and maintaining accurate airline net fare data.
I bring leadership, teamwork and problem-solving strengths, and was recognized as Bank Mandiri The Best Employee of the Year 2022. I am passionate about travel, cross-cultural communication, and am available for full remote work across Europe.
Experience
Work history, roles, and key accomplishments
Insurance Sales Advisor
BNI Bank
Provided tailored insurance solutions, guided clients through application and claims processes, established strong relationships, and consistently met sales and service targets.
Customer Support Specialist
Bank Mandiri
Provided remote customer support via video and virtual calls, resolving 50+ weekly inquiries about account openings and transactions and achieving a high post-service satisfaction rate.
Data Analyst
Expedia ATI Business Group
Performed quality control on airline net fare data, managed and updated pricing in internal systems, and prepared detailed reports to ensure accuracy and timely delivery.
Education
Degrees, certifications, and relevant coursework
Selvia hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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