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Selvia Puriyantika Hutami

@selviapuriyantikahut

Customer support specialist in tourism experienced with international clients and CRM tools.

Indonesia
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What I'm looking for

I seek a remote customer-support role in tourism/travel serving international clients, using CRM tools, growing professionally, and contributing with leadership and teamwork.

I am a customer service specialist with five years' experience in tourism, skilled at managing international clients remotely and using CRM tools like Salesforce, Amadeus and Sabre.

At Bank Mandiri I provided remote support via video and virtual calls, resolving 50+ weekly inquiries with a high post-service satisfaction rate; at BNI I guided clients through insurance application and claims while meeting sales and service targets. I also worked as a data analyst for Expedia, performing quality control, preparing detailed reports, and maintaining accurate airline net fare data.

I bring leadership, teamwork and problem-solving strengths, and was recognized as Bank Mandiri The Best Employee of the Year 2022. I am passionate about travel, cross-cultural communication, and am available for full remote work across Europe.

Experience

Work history, roles, and key accomplishments

Education

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Selvia hasn't added their education

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Tech stack

Software and tools used professionally

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Selvia Puriyantika Hutami - Insurance Sales Advisor - BNI Bank | Himalayas