Open to opportunities

Cindy Leonita T

@cindyleonitat

Message

I am a customer-focused sales and service professional driving repeat business and client satisfaction.

Indonesia

Message

What I'm looking for

I seek a customer-facing role where I can drive repeat business, use CRM and accounting skills, resolve client issues, exceed targets, and grow within a collaborative, customer-centric team.

Dedicated and versatile Customer Service Representative with 3+ years of experience in Chemical industry. Proven ability to handle high-pressure environments while delivering exceptional customer experiences via phone, email, and live chat. Experienced in Sales, Virtual Assistance, Marketing, and Social Media Management. Known for being hardworking, reliable, and results-driven.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Lautan Air Indonesia

Aug 2024 - Present (1 year 10 months)

Handle sales-related administration and CRM maintenance, process repeat and pre-orders, coordinate stock and escalate or resolve customer issues to maintain order accuracy and satisfaction.

CRM Administration Order Processing Customer Support Escalation Management Sales Support Communication

Sales Executive

Lautan Air Indonesia

Jan 2024 - Jul 2024 (6 months)

Generated new business and grew existing customer accounts, meeting and exceeding assigned sales targets while managing complex negotiations with senior-level executives.

Sales Account Management Negotiation Business Development CRM Key Account Management Relationship Building Sales Strategy Forecasting

Customer Service Representative

PT Lautan Luas Tbk

Mar 2022 - Dec 2023 (1 year 9 months)

Managed product selling administration and CRM processes, supported sales follow-ups and resolved customer complaints, consistently exceeding sales goals and improving customer satisfaction.

CRM Order Processing Customer Support Account Management Sales Support Communication Data Entry