Looking for a job

Jeremiah Ibara

@muchiriih

Message

I am an Operations Specialist in Nairobi, Kenya.

Kenya

Message

What I'm looking for

To Express my expertise and skills
For Continuous learning and collaboration
Clear communication, targets and autonomy to deliver results
Flexibility and long-Term partnerships

I am an operations professional with a wealth of experience and a passion for promoting financial inclusion, innovative accounting solutions, and effective risk management.

My expertise in Anti-Money Laundering (AML) and successful project execution allows me to optimize payment systems and improve remittances. I am committed to bridging financial gaps for all individuals and businesses, and my focus on customer experience drives my dedication to this goal.

Throughout my career, I have navigated the complex world of financial services, implementing cutting-edge projects that benefit all stakeholders.

My proficiency in risk management ensures that these initiatives are executed with precision, safeguarding the interests of everyone involved. I firmly believe that access to financial services is a basic right, and I am committed to making this a reality for all. With a keen eye for detail and a deep understanding of industry dynamics, I am dedicated to promoting financial inclusion one project at a time.

Systems Proficiency: SAP, Quickbooks, Oracle - Flexcube, SEON, Bankers Realm, Oracle Business Intelligence, Oracle CRM, Siebel, ZAZU, Metabase, Intercom, Trust Payments, Modulr, Checkout & Banked.

Experience

Work history, roles, and key accomplishments

Payment Operations Analyst (Contractor)

NALA Money

Jan 2023 - Aug 2023 (7 months)

-Ensuring transactions are processed smoothly and instantly
-Payout partner account management on any payment and operation-related matters.
-Understanding partner failure reasons, root causes and potential solutions
-Conducting investigations relating to payment processing and recommending feedback.
-Regular communication with payout partner dedicated contacts to resolve payment-related issues qu

Project Management Customer Success Data Analysis Communication Customer Support Customer Service Data Analytics Jira Account Management Operations User Testing Compliance Risk Management Leadership

Customer Support & Operations - FinCrime/Compliance (Contractor)

NALA Money

Nov 2022 - Dec 2022 (1 month)

-Offer white glove customer service experience,
-Take ownership of customer issues and follow problems through to resolution
-Manage chargebacks, identify trends and report them to the management
-Monitor transactions on a regular basis to understand potential risks and concerns
-Identify fraudulent patterns and investigate fraud with an aim to enhance our system

Customer Support Customer Service CRM Compliance Data Management

Risk Analyst

Virtual Pay International Limited

Jan 2021 - Oct 2022 (1 year 9 months)

-Analyse transaction data to better understand potential risks, concerns, and outcomes of decisions.
-Monitor daily transactions, chargebacks, other disputes management and report risk exposure against limits and report breaches as per company policy.
-Continually monitor merchants and partners to ensure they remain compliant with the organisation's policies.

Risk Management PCI Compliance Data Compliance OFAC Compliance Privacy Compliance Compliance Tax Compliance Compliance Projects Staff Training Electronic Payment System Settlement Processes Chargeback Processes Fraud Management

Independent Contractor

CloudFactory Kenya Limited

Jan 2020 - Aug 2021 (1 year 7 months)

-Meet project output requirements with regard to speed and accuracy
-Basic data extraction per business rules and filter check and editing per the document details
-Review the parcel before matching documents with various information and flagging for any
mistakes
-Maintain the required standards in regard to Fulfilment, Throughput, Accuracy and Activity

Data Analysis Data Integrity Data Labeling Data Security Data Extraction Performance Monitoring Data Quality Quality Assurance Time Management

Financial Accountant

Greendestine Limited

Jan 2018 - Jan 2020 (2 years)

-Handling all bank and cash matters & advising on ways to minimize expenses
-Management of general ledgers, account receivables, payable & petty cash
-Ensuring compliance with all statutory deductions & safekeeping of documents
-Reconciliation and reporting on all transactions & assisting during audits
-Verification of company documents and assisting on matters relating to tenders

Tender Management Accounting Invoicing Statutory Compliance Cash Management GAAP IFRS Tax Auditing

Senior Officer Reconciliations

Smart Banking Solutions

May 2017 - Dec 2017 (7 months)

-Reconciliation of ATMs, Prepaid Cards and Schemes transactions
-Settlement and processing of Visa and MasterCard transactions
-Customer dispute management and resolution
-Overseeing, training and guidance on ATMs, Prepaid Cards and Schemes
-Offering support through ﬁnancial reporting on reconciliation items
-Transaction monitoring and assisting during audit/compliance checks

Reconciliations Settlements Chargeback Processes Customer Service Card Issuing Card Disputes Inventory Management Staff Training

Card Operations Officer

Chase Bank Kenya Limited

Jan 2014 - Apr 2017 (3 years 3 months)

-Visa and MasterCard Settlement and transaction processing
-Management of payments: Prepaid and Credit Cards from the Mfukoni App, Internet and M-Pesa Paybill
-Reconciliation of Prepaid, Credit card payments and MasterCard & Visa transactions
-Management of Card Inventory and offering support to branches
-Liaison to partnerships and business development teams
-Customer dispute resolution