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Margaret Mochama

@margaretmochama

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Dynamic banking professional with 13 years of experience in finance.

Kenya

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What I'm looking for

I am looking for a senior role that emphasizes financial operations and team leadership, with opportunities for growth and a focus on driving organizational success.

I am a dynamic banking professional with over 13 years of experience in transforming financial operations and enhancing customer service delivery. My journey in the banking sector has seen me advance from handling daily transactions to orchestrating comprehensive risk management protocols and streamlining loan processing systems. I have successfully implemented efficient customer onboarding systems that reduced operational costs by 35% while elevating service standards.

Throughout my career, I have developed analytical frameworks that strengthen financial controls and enhance operational efficiency through data-driven decision-making. I take pride in building and leading high-performing teams focused on reducing loan defaults and maintaining pristine reconciliation records. My goal is to apply my proven expertise in financial operations and team leadership to a senior role that drives organizational growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Section Head/Customer Service Officer

Current

Consolidated Bank of Kenya

Mar 2017 - Present (8 years 2 months)

Led customer onboarding and service delivery operations, ensuring compliance and enhancing customer experience. Managed loan processing and monthly reconciliations, achieving a 35% reduction in operational expenses through strategic initiatives.

Customer Onboarding Risk Management Financial Reporting Team Leadership Process Improvement Account Reconciliation Service Delivery

Graduate Clerk

Consolidated Bank

Apr 2011 - Mar 2017 (5 years 11 months)

Managed daily banking transactions and supervised junior clerks. Developed financial reports for strategic planning and implemented documentation systems to enhance compliance and operational efficiency.

Financial Reporting Documentation Management Process Improvement Regulatory Compliance Customer Service Strategic Planning

Sales Representative

Co-operative Bank

Jul 2011 - Nov 2011 (4 months)

Engaged potential customers through field visits, securing new business accounts and enhancing market presence. Exceeded sales targets and organized community outreach events to promote banking products.

Customer Engagement Market Research Product Positioning CRM Systems Community Outreach Relationship Building Presentation Skills

Education

Degrees, certifications, and relevant coursework

Nexford University

Master of Business Administration, Fintech

2022 - 2024

Pursuing a Master of Business Administration with a focus on Fintech, equipping myself with advanced knowledge and skills in financial technology and its applications in modern banking.

Egerton University

Bachelor of Business Management, Banking and Finance

2007 - 2011

Completed a Bachelor of Business Management with a specialization in Banking and Finance, gaining foundational knowledge in financial principles, banking operations, and economic theory.