JMjacqueline maina
@jacquelinemaina
Seasoned Risk and Compliance Manager with 13+ years of experience.
KenyaWhat I'm looking for
I am a seasoned Risk and Compliance Manager with over 13 years of experience in spearheading risk management and regulatory adherence initiatives. My expertise lies in achieving operational efficiency and increasing revenue through business process improvements and data analysis. I have a proven track record of working with governing bodies and ensuring compliance with industry regulations, which has led to successful audits with zero non-conformities.
Throughout my career, I have developed and implemented effective risk management strategies, enhancing operational security and fraud prevention. I have successfully led enterprise-wide risk audits and designed Business Continuity Plans that significantly reduced downtime during disruptions. My ability to foster long-term partnerships and deliver bespoke training has improved compliance culture across organizations, ensuring that I meet and exceed expectations consistently.
Experience
Work history, roles, and key accomplishments
Operational Risk & Compliance Manager
Call Center International (CCI)
Dec 2023 - Present (1 year 7 months)
Led enterprise-wide risk audits across multiple call center locations, identifying critical vulnerabilities and remediating them within 90 days. Ensured 100% compliance with industry regulations and client requirements (e.g., GDPR, DPA, SoGP, HIPAA, PCI-DSS) through continuous monitoring and policy updates.
Risk & Compliance Manager
Mabon Ltd
Feb 2018 - Nov 2023 (5 years 9 months)
Led compliance advisory projects for clients, ensuring successful implementation of frameworks like SOX, ISO 31000, GDPR, and AML/KYC, resulting in a 100% client satisfaction rate. Designed and deployed enterprise risk management (ERM) frameworks for multiple clients, improving their risk maturity.
Senior Officer, Accounts
Kenya National Bureau of Statistics
Feb 2017 - Nov 2017 (9 months)
Managed and reported on monthly, daily, and weekly tracking of Branch and Departmental functions, including accounts, loans, and foreign currency transactions. Successfully managed the Bank's exposure to external and internal risks at the service delivery front, ensuring adherence to procedures and policies.
Service Delivery (Head Office Operations Dept.)
Sidan Bank Ltd
Jul 2016 - Nov 2016 (4 months)
Assumed responsibility for the Bank's entire Operations service delivery for all bank customers. Developed new and improved Service Delivery channels to meet the needs of bank customers and ensure competitiveness.
Internal Controls & Compliance
Sidan Bank Ltd
Jan 2013 - Jun 2016 (3 years 5 months)
Reported on bank financial performance quarterly and annually to various donors using Report Express Mix Market. Identified manually intensive tasks for the loan departmental/credit processes and introduced Credit Quest Software to automate tasks, increasing turnaround time.
Operations Assistant (Loan Processing & Account Opening Dept.)
Sidian Bank Ltd
Oct 2011 - Dec 2012 (1 year 2 months)
Assisted with loan processing and account opening department operations. Supported the team in daily tasks related to customer accounts and loan applications.
Internship, Treasury Dealing
NIC Bank Ltd
Oct 2010 - Jan 2011 (3 months)
Gained practical experience in treasury dealing operations. Assisted with various tasks related to financial markets and treasury functions.
Finance Intern
Stima Sacco
Jun 2009 - Aug 2009 (2 months)
Supported the finance department with various tasks. Gained exposure to financial operations within a Sacco.
Education
Degrees, certifications, and relevant coursework
ISACA
Certification, Risk and Information Systems Controls
Currently pursuing certification in Certified Risk and Information Systems Controls (CRISC). This ongoing study enhances expertise in IT risk management.
Catholic University of Eastern Africa
Bachelor of Commerce, Finance
Completed a Bachelor of Commerce with a specialization in Finance. Gained foundational knowledge in financial principles and practices.
Moringa School
Certification, Data Protection
Completed a program in Data Protection. Acquired knowledge and skills in data privacy and security.
University of Pennsylvania
Certification, Data Protection and HIPAA
Completed a program focusing on Data Protection and HIPAA regulations. Gained expertise in healthcare data privacy and compliance.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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