jacqueline mainaJM
Open to opportunities

jacqueline maina

@jacquelinemaina

Seasoned Risk and Compliance Manager with 13+ years of experience.

Kenya
Message

What I'm looking for

I am looking for a role that values risk management and compliance, offers opportunities for growth, and fosters a collaborative culture.

I am a seasoned Risk and Compliance Manager with over 13 years of experience in spearheading risk management and regulatory adherence initiatives. My expertise lies in achieving operational efficiency and increasing revenue through business process improvements and data analysis. I have a proven track record of working with governing bodies and ensuring compliance with industry regulations, which has led to successful audits with zero non-conformities.

Throughout my career, I have developed and implemented effective risk management strategies, enhancing operational security and fraud prevention. I have successfully led enterprise-wide risk audits and designed Business Continuity Plans that significantly reduced downtime during disruptions. My ability to foster long-term partnerships and deliver bespoke training has improved compliance culture across organizations, ensuring that I meet and exceed expectations consistently.

Experience

Work history, roles, and key accomplishments

C(
Current

Operational Risk & Compliance Manager

Call Center International (CCI)

Dec 2023 - Present (1 year 7 months)

Led enterprise-wide risk audits across multiple call center locations, identifying critical vulnerabilities and remediating them within 90 days. Ensured 100% compliance with industry regulations and client requirements (e.g., GDPR, DPA, SoGP, HIPAA, PCI-DSS) through continuous monitoring and policy updates.

ML

Risk & Compliance Manager

Mabon Ltd

Feb 2018 - Nov 2023 (5 years 9 months)

Led compliance advisory projects for clients, ensuring successful implementation of frameworks like SOX, ISO 31000, GDPR, and AML/KYC, resulting in a 100% client satisfaction rate. Designed and deployed enterprise risk management (ERM) frameworks for multiple clients, improving their risk maturity.

KS

Senior Officer, Accounts

Kenya National Bureau of Statistics

Feb 2017 - Nov 2017 (9 months)

Managed and reported on monthly, daily, and weekly tracking of Branch and Departmental functions, including accounts, loans, and foreign currency transactions. Successfully managed the Bank's exposure to external and internal risks at the service delivery front, ensuring adherence to procedures and policies.

SL

Service Delivery (Head Office Operations Dept.)

Sidan Bank Ltd

Jul 2016 - Nov 2016 (4 months)

Assumed responsibility for the Bank's entire Operations service delivery for all bank customers. Developed new and improved Service Delivery channels to meet the needs of bank customers and ensure competitiveness.

Education

Degrees, certifications, and relevant coursework

IS

ISACA

Certification, Risk and Information Systems Controls

Currently pursuing certification in Certified Risk and Information Systems Controls (CRISC). This ongoing study enhances expertise in IT risk management.

CA

Catholic University of Eastern Africa

Bachelor of Commerce, Finance

Completed a Bachelor of Commerce with a specialization in Finance. Gained foundational knowledge in financial principles and practices.

MS

Moringa School

Certification, Data Protection

Completed a program in Data Protection. Acquired knowledge and skills in data privacy and security.

UP

University of Pennsylvania

Certification, Data Protection and HIPAA

Completed a program focusing on Data Protection and HIPAA regulations. Gained expertise in healthcare data privacy and compliance.

Tech stack

Software and tools used professionally

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