Rispa Ngugi
@rispangugi
Experienced risk management professional with a focus on fraud prevention.
What I'm looking for
I am an experienced and results-driven professional with over 11 years of expertise in Risk Management, Fraud Prevention, Merchant Onboarding, KYC, and Customer Service. My proactive leadership style has enabled me to implement effective strategies that mitigate risks, enhance compliance, and optimize operational efficiency. Currently, I oversee the Seller Risk division at Flutterwave, where I manage a team responsible for all merchant-related risks, ensuring the integrity of our payment ecosystem.
Throughout my career, I have successfully developed and standardized policies and procedures for evaluating and offboarding high-risk merchants, significantly enhancing compliance and risk mitigation efforts. My notable projects include the creation of comprehensive risk management frameworks and fraud detection tools that have been instrumental in safeguarding the organization against financial crimes. I am passionate about leveraging my skills to drive operational excellence and contribute to the overall success of the organization.
Experience
Work history, roles, and key accomplishments
Manager, User Policy Strategy
Flutterwave
May 2023 - Feb 2024 (9 months)
Leads the User Policy Strategy function, developing and enforcing policies that govern products and services. Collaborates with cross-functional teams to align risk policies with regulatory requirements.
Manager, Seller Risk Strategy
Flutterwave
Feb 2024 - Present (1 year 4 months)
Oversees the Seller Risk division team managing all merchant-related risks. Responsibilities include conducting analyses of account linking, establishing risk appetite frameworks, and developing policies for evaluating high-risk merchants.
Manager, Risk Management Department
DPO Pay by Network
Apr 2021 - Apr 2022 (1 year)
Oversees the risk management function, leading a team to develop and implement risk strategies. Responsible for identifying, assessing, and mitigating risks while ensuring compliance with industry standards.
Manager, Fraud Prevention Department
DPO Pay by Network
Sep 2018 - Nov 2019 (1 year 2 months)
Leads the fraud prevention team, developing strategies to detect and mitigate financial crimes. Responsible for overseeing transaction monitoring and ensuring compliance with relevant policies.
Customer Care Supervisor
DPO Pay by Network
Mar 2018 - Jul 2018 (4 months)
Oversees a team of Customer Care Officers, ensuring high-quality service delivery and managing escalations. Acts as a liaison between departments to enhance customer satisfaction.
Customer Care Officer
DPO Pay by Network
Feb 2016 - Apr 2018 (2 years 2 months)
Managed customer and merchant queries, conducted training, and prepared transaction reports. Focused on delivering excellent customer service and enhancing customer experience.
Branch Cheque, SWIFT, RTGS & EFT Supervisor
Equity Bank (Kenya) Limited
Sep 2014 - Jan 2016 (1 year 4 months)
Oversaw cheque and transaction processing operations, ensuring compliance and efficiency. Acted as a liaison between the branch and the Central Bank.
Branch Retail & Corporate Officer
Equity Bank (Kenya) Limited
Dec 2013 - Aug 2014 (8 months)
Handled daily banking transactions, ensuring accuracy and excellent customer service. Managed client queries and maintained financial accuracy.
Education
Degrees, certifications, and relevant coursework
Vision Institute of Professionals
Certified Public Accountants, Accounting
2014 -
Completed the Certified Public Accountants (CPA-K) program, gaining knowledge in accounting principles, financial reporting, and auditing.
Kenyatta University
Bachelor of Economics, Economics
2009 - 2013
Grade: Second Upper Class Honors
Studied Economics with a focus on understanding economic principles, financial systems, and the impact of economic policies on society. Graduated with Second Upper Class Honors.
Bahati Girls Secondary School
KCSE, General Studies
2007 - 2007
Grade: B+
Completed secondary education with a focus on general studies, achieving a B+ score in the Kenya Certificate of Secondary Education (KCSE).
Gilgil Hills Academy
KCPE, Primary Education
2003 - 2003
Grade: 427 out of 500
Completed primary education, achieving a score of 427 out of 500 marks in the Kenya Certificate of Primary Education (KCPE).
Availability
Location
Authorized to work in
Job categories
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