Open to opportunities

Rispa Ngugi

@rispangugi

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Experienced risk management professional with a focus on fraud prevention.

Kenya

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth in risk management and fraud prevention.

I am an experienced and results-driven professional with over 11 years of expertise in Risk Management, Fraud Prevention, Merchant Onboarding, KYC, and Customer Service. My proactive leadership style has enabled me to implement effective strategies that mitigate risks, enhance compliance, and optimize operational efficiency. Currently, I oversee the Seller Risk division at Flutterwave, where I manage a team responsible for all merchant-related risks, ensuring the integrity of our payment ecosystem.

Throughout my career, I have successfully developed and standardized policies and procedures for evaluating and offboarding high-risk merchants, significantly enhancing compliance and risk mitigation efforts. My notable projects include the creation of comprehensive risk management frameworks and fraud detection tools that have been instrumental in safeguarding the organization against financial crimes. I am passionate about leveraging my skills to drive operational excellence and contribute to the overall success of the organization.

Experience

Work history, roles, and key accomplishments

Current

Manager, User Policy Strategy

Current

Flutterwave

May 2023 - Feb 2024 (9 months)

Leads the User Policy Strategy function, developing and enforcing policies that govern products and services. Collaborates with cross-functional teams to align risk policies with regulatory requirements.

Policy Development Risk Assessment Regulatory Compliance Cross Functional Collaboration Financial Analysis Product Development Strategic Planning Risk Management Team Leadership Incident Response

Current

Manager, Seller Risk Strategy

Current

Flutterwave

Feb 2024 - Present (1 year 3 months)

Oversees the Seller Risk division team managing all merchant-related risks. Responsibilities include conducting analyses of account linking, establishing risk appetite frameworks, and developing policies for evaluating high-risk merchants.

Risk Management Fraud Prevention KYC Compliance Policy Development Data Analysis Team Leadership Strategic Planning

Manager, Risk Management Department

DPO Pay by Network

Apr 2021 - Apr 2022 (1 year)

Oversees the risk management function, leading a team to develop and implement risk strategies. Responsible for identifying, assessing, and mitigating risks while ensuring compliance with industry standards.

Risk Management Compliance Team Leadership Financial Analysis Fraud Prevention Policy Development Risk Assessment Strategic Planning Incident Management Data Analysis

Manager, Fraud Prevention Department

DPO Pay by Network

Sep 2018 - Nov 2019 (1 year 2 months)

Leads the fraud prevention team, developing strategies to detect and mitigate financial crimes. Responsible for overseeing transaction monitoring and ensuring compliance with relevant policies.

Fraud Prevention Risk Management Team Leadership Compliance Data Analysis Financial Crime Policy Development Incident Management Training Strategic Planning

Customer Care Supervisor

DPO Pay by Network

Mar 2018 - Jul 2018 (4 months)

Oversees a team of Customer Care Officers, ensuring high-quality service delivery and managing escalations. Acts as a liaison between departments to enhance customer satisfaction.

Customer Service Team Leadership Communication Training Reporting Strategic Planning Customer Relationship Management Problem Solving Performance Analysis

Customer Care Officer

DPO Pay by Network

Feb 2016 - Apr 2018 (2 years 2 months)

Managed customer and merchant queries, conducted training, and prepared transaction reports. Focused on delivering excellent customer service and enhancing customer experience.

Customer Service Training Reporting Communication Problem Solving Team Collaboration Customer Relationship Management Data Analysis

Branch Cheque, SWIFT, RTGS & EFT Supervisor

Equity Bank (Kenya) Limited

Sep 2014 - Jan 2016 (1 year 4 months)

Oversaw cheque and transaction processing operations, ensuring compliance and efficiency. Acted as a liaison between the branch and the Central Bank.

Compliance Risk Management Reporting Stakeholder Management Customer Service Financial Analysis Team Leadership Problem Solving Banking Operations

Branch Retail & Corporate Officer

Equity Bank (Kenya) Limited

Dec 2013 - Aug 2014 (8 months)

Handled daily banking transactions, ensuring accuracy and excellent customer service. Managed client queries and maintained financial accuracy.

Customer Service Banking Operations Compliance Reporting Problem Solving Financial Accuracy Team Collaboration Client Relationship Management Multitasking

Education

Degrees, certifications, and relevant coursework

Vision Institute of Professionals

Certified Public Accountants, Accounting

2014 -

Completed the Certified Public Accountants (CPA-K) program, gaining knowledge in accounting principles, financial reporting, and auditing.

Kenyatta University

Bachelor of Economics, Economics

2009 - 2013

Grade: Second Upper Class Honors

Studied Economics with a focus on understanding economic principles, financial systems, and the impact of economic policies on society. Graduated with Second Upper Class Honors.