Open to opportunities

FRIDAH OGOTI

@fridahogoti

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Business Operations Specialist with expertise in payment operations and financial consultancy.

Kenya

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What I'm looking for

Seeking a challenging role that leverages my expertise in business operations, finance, and client services to drive growth and success.

As a seasoned Business Operations Specialist with over 5 years of experience in the financial industry, I have developed a strong background in payment operations, KYC, AML, financial crime prevention, bookkeeping, and administration. My expertise extends to financial analysis, reporting, budgeting, and tax compliance, with a proven track record in office management, regulatory compliance, and optimizing accounts receivable and payable processes.

I am proficient in utilizing software tools such as Zendesk, JIRA, Slack, Asana, G-suite, and QuickBooks, and am committed to operational excellence and enhancing client satisfaction through collaborative and efficient practices. With a strong educational foundation in Finance from Kenyatta University, I am well-equipped to drive business growth and success.

Throughout my career, I have demonstrated my ability to achieve strategic goals, cultivate strong relationships, and ensure adherence to GAAP and IFRS standards. I am a results-driven professional with a passion for delivering exceptional results and exceeding expectations.

Experience

Work history, roles, and key accomplishments

Current

Finance Officer/Accountant

Current

Power Plant Engineers

Jan 2024 - Present (1 year 5 months)

Responsible for streamlining accounting and financial reporting processes, managing client accounts, processing payments, and maintaining accounts receivable and payable. Focused on tax computation, financial reporting, and enhancing administrative tasks.

Accounting Financial Reporting Account Management Payment Processing Tax Financial Analysis GAAP IFRS Zendesk

Operations Manager

Unaitas Sacco

Aug 2020 - Jan 2024 (3 years 5 months)

Managed savings and loan accounts while ensuring quality service and effective operations. Developed KPIs to increase productivity and designed a financial tracking system to enhance budget accuracy and accountability.

Operations Management KPI’S Budgeting Payment Processing Team Leadership Client Relationship Management Financial Accuracy

Teller/Customer Service Representative

Various Banks

Sep 2018 - Sep 2020 (2 years)

Processed customer transactions and provided solutions to inquiries while maintaining high-quality customer service. Increased customer base significantly through efficient service delivery.

Customer Service Account Management Problem Solving Communication Skills Time Management Team Collaboration Customer Relationship Management

Teller

Sidian Bank

Mar 2015 - Aug 2015 (5 months)

Aided in providing excellent customer service and resolving issues, while managing administrative tasks and processing transactions efficiently.

Customer Service Administration Problem Solving Communication Skills Team Collaboration Financial Management Customer Relationship Management Data Entry Time Management

EMV Clerk/Customer Experience Rep

Kenya Commercial Bank

Apr 2014 - Oct 2014 (6 months)

Provided customer query solutions, opened accounts, and issued EMV cards while maintaining administrative processes and ensuring customer satisfaction.