Debra Mutunga

I am a dynamic and results-oriented professional with a proven track record in Investment Operations, Fraud and Risk Analysis, and Audit. My expertise lies in developing and implementing strategies that optimize investment processes, enhance client satisfaction, and ensure regulatory compliance. I have successfully spearheaded initiatives that have significantly improved operational efficiency and client retention.

In my recent role as an Investment Operations and Retention Specialist at Africa’s Pocket Limited, I led the development of a comprehensive KYC process that resulted in a 72% collection rate of KYC documents. My analytical skills were crucial in reconciling discrepancies in investment reporting, reducing variance from 95% to 2%. I am passionate about driving operational excellence and safeguarding organizational assets through meticulous analysis and strategic planning.

With a strong foundation in fraud detection and risk management, I achieved a 98% fraud detection rate in my previous role as a Fraud and Risk Analyst at ZEPZ. My commitment to compliance and user protection has consistently resulted in high customer satisfaction and trust. I am eager to leverage my skills and experience to contribute to a forward-thinking organization.