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M S Dash

@msdash

Application Support Manager at Stavtar Solutions who managed Dev-Support for StavPay and leads incident response, SLAs, and support operations.

India

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What I'm looking for

I’m seeking a Dev-Support Manager, Support Operations Manager, Support Lead, or Team Lead role where I can support L2 and L3 teams, strengthen service operations, and apply ITIL and ITSM principles.

At Stavtar Solutions, I managed Dev-Support for StavPay, a business spend management and expense allocation platform. I reviewed ticket triage and BI reports, followed up on critical incidents, and led post-mortems and root cause analysis.

At Anlage Infotech, I managed support operations for UPS (USA Parcel Services). I handled escalations and SLAs, built shift schedules, and worked on service workflows and SOPs.

At Persistent, I supported CBA’s Unloan and Microsoft Viva Connector as a Support Lead. I coordinated with product owners and onshore contacts, supported application issues, and took part in operational reviews and root cause analysis.

Earlier at NTT Data Global Services and Tech Mahindra Pvt. Ltd., I worked across healthcare, treasury, research and development, and other applications. My work included L2 and L3 support, application maintenance, incident and problem management, and development with .NET and SQL Server.

Experience

Work history, roles, and key accomplishments

Manager – Development-Support

Stavtar Solutions

Sep 2025 - May 2026 (8 months)

Managed development support for Stavpay, a banking platform, overseeing ticket triaging, daily BI reports with Claude AI, and leading post-mortems and root cause analyses. Set individual goals, conducted performance reviews, and ensured 24/7 coverage.

ITIL ITSM Azure DevOps Claude MS Visual Studio .NET .NET Core C#SQL CI CD azure monitor Alerts

Support Operation Manager

Anlage Infotech

Sep 2024 - Mar 2025 (6 months)

Managed support operations for UPS (USA Parcel Services), setting goals, running 1:1s, and handling performance reviews. Owned SLAs, handled escalations, and coached team members.

ITIL ITSM ServiceNow Azure Logic Apps SQL Server Web APIs Claude

Support Lead

Persistent

Dec 2023 - May 2024 (5 months)

Led support for CBA - Commonwealth Bank of Australia's Unloan project, coordinating with product owners and onshore SPOCs. Oversaw day-to-day support operations and conducted weekly operational reviews.

ITIL Jira Microsoft Visual Studio 2022 ASP.NET Core C#Azure Logic Apps SQL Server Web APIs AppDynamics

Senior Integration Specialist | Support Lead

NTT Data Global Services

Aug 2019 - Dec 2022 (3 years 4 months)

Provided L2/L3 support for ECHO, a healthcare credentialing application, handling code changes, SQL updates, and server health checks. Coached team members and drove automation to reduce ticket volume.

ITIL ITSM ServiceNow Net 2019 C#.NET Core ASP.NET ADO SQL Server 2015

Support Lead

Tech Mahindra Pvt. Ltd.

Jan 2016 - Jul 2019 (3 years 6 months)

Led application support for Nestle Research Center, managing workload, client interaction, and problem management. Resolved 2-3 bugs per sprint and conducted weekly operational reviews.

ITIL ServiceNow .NET C#MVC .NET Core Web APIs MSSQL Azure DevOps

Team Lead | Team Member

Tech Mahindra Pvt. Ltd.

Jan 2012 - Dec 2015 (3 years 11 months)

Led support for Nestle Regional Treasury Management, managing problem management and ensuring service continuity. Involved in disaster recovery and coordinated with third-party vendors.

ITIL ITSM Service Manager MS VS 2010 2015 C#MVC APIs IIS SQL Server Citrix SAP FI CO

Team Member

Tech Mahindra Pvt. Ltd.

Jan 2011 - Dec 2011 (11 months)

Developed and supported D2I (Data to Information) for Philips, designing and coding with ASP.Net, C#.Net, and SQL Server. Worked on SQL queries, stored procedures, and technical CRs.

VS 2010 C#MVC MS SQL Server