At Tata Consultancy Services, I transitioned 75+ applications into steady-state operations and achieved 100% service stabilization. I reduced recurring incidents by 30% through proactive monitoring and root cause analysis, and automated support workflows.
Previously, I provided production support for five business-critical applications at Tata Consultancy Services, supporting high availability, training support teams, and contributing to permanent fixes. My work spans IT service management, Windows applications, on-prem and hybrid environments, and Microsoft Azure.
