Open to opportunities

Prashant Choubey

@prashantchoubey

I’m an Application Production Support Manager who delivers reliable .NET/Java platforms through observability, SRE practices, and continuous improvement.

India

Message

What I'm looking for

I’m looking for a Production Support Manager role where my operational expertise and continuous improvement mindset help drive platform reliability at scale, with strong observability, incident governance, and automation to improve MTTR, SLA/SLO adherence, and team effectiveness.

I’m a results-driven Application Production Support Manager with 15+ years delivering 99.9–100% availability for mission-critical .NET and Java applications across BFSI, payment processing, and supply chain domains. I specialize in Incident Management, RCA, and SLA/SLO governance, and I translate observability into measurable outcomes—35% SLA improvement, 8% MTTR reduction, $2M+ compliance penalties prevented, and 42% faster remediation through automation.

I lead and mentor cross-functional support teams, strengthen operating discipline with war room protocols and on-call coordination, and continuously improve how incidents are detected, triaged, and resolved. I’ve executed SRE transformation using Kubernetes, Docker, and GitOps adoption (ArgoCD), while building Splunk/Grafana/Prometheus alerting and dashboarding that improves anomaly detection and first-pass resolution—often enabling faster, more confident response during Sev-1 events.

Experience

Work history, roles, and key accomplishments

Technical Advisor (Contract)

Url Infotech Solutions Pvt. Ltd.

May 2023 - Feb 2025 (1 year 9 months)

Advised 3+ startup clients on production support strategy, optimizing Splunk monitoring and ITSM workflows to improve on-call response efficiency by ~30%. Built observability frameworks (Splunk alerts, Grafana dashboards) and mentored 5+ junior engineers on RCA, SLA governance, and alerting best practices.

Splunk Grafana ITSM Incident Management Alerting Docker Kubernetes AWS

Application Production Support Manager

Manipal Technologies Ltd.

Jun 2022 - Feb 2023 (8 months)

Maintained 99.9% availability for 5 mission-critical .NET/Java AML/FRM applications, improving SLA adherence by 35% and reducing MTTR from 2.5 to 2.3 hours through Splunk dashboarding, threshold tuning, and proactive alerting. Led a severity-1 incident response framework and automated ServiceNow incident workflows via PowerShell, cutting post-incident recovery time by 30% and incident remediation

Splunk Incident Management ServiceNow PowerShell ITIL War Room Protocols .NET Java SQL

Application Support Lead

TechCom Solutions Pvt. Ltd.

Sep 2021 - Jun 2022 (9 months)

Led application support for 25+ systems across supply chain, logistics, and commodity trading, reducing average incident resolution time by 20% via redesigned incident classification, triage playbooks, and improved RCA protocols. Ensured zero unplanned outages during production release windows and implemented proactive Splunk alerting to detect anomalies 15 minutes earlier than prior monitoring.

Incident Management RCA Activities Splunk Change Management Log Analysis Alerting ITSM SQL

Senior Application Support Specialist

Fiserv India

Aug 2012 - Sep 2021 (9 years 1 month)

Sustained 100% platform uptime for 5 consecutive years on the BillMatrix payment processing platform, handling millions of daily transactions. Architected Splunk dashboards and log analytics pipelines to reduce log analysis/triage time by 70% and built real-time Splunk + ServiceNow + PowerShell workflows to prevent $2M+ in regulatory compliance penalties by detecting SLA-breaching incidents before