I'm currently supporting Axis Bank’s Loan Management System at Servosys Solutions, coordinating with business users, infrastructure teams, and vendor development teams to resolve issues and deliver service requests within SLAs.
I allocate resources for incidents, coordinate fixes for major issues, and prepare process-flow documentation for end users and team members. The LMS supports corporate lending workflows and integrates with third parties through APIs.
Previously, I supported ICICI Bank’s iDisburse and iGold applications, managing ticketed queries, escalations, RCA documentation, application-support metrics, and knowledge-base updates.
Earlier at L&T Infotech, I supported Ingram Micro’s global warehouse operations, resolved business incidents, provided root-cause analysis, and built client relationships in the Supply Chain Execution domain.
