Ankit Singh
@ankitsingh31
I lead ASP.NET production support, incident management, and reliable enterprise releases.
IndiaWhat I'm looking for
I've led ASP.NET production support and environment management at Tata Consultancy Services for Nationwide Building Society, sustaining zero critical outages across releases while maintaining 100% SLA adherence.
I manage incident, problem, and change lifecycles in ServiceNow under ITIL standards, coordinate UK stakeholders and delivery teams, and improve SQL Server performance through query tuning, indexing, and stored procedure optimization. I also standardized support documentation, reducing documentation time by 40% and accelerating onboarding.
Previously, at Hello Verify India, I redesigned ticket triage to reduce escalated-ticket resolution from several weeks to 1–2 days and delivered support solutions that reduced annual spending by 15%.
My experience also includes nationwide election systems at C-DAC for the Election Commission of India, where I supported ASP.NET applications, database operations, SSRS reporting, and end-user adoption. I've supported government taxation applications and enterprise systems across BFSI, government, and life sciences environments.
Experience
Work history, roles, and key accomplishments
IT Analyst / Application Support Lead
Mar 2022 - Sep 2025 (3 years 6 months)
Led production support and environment management for a major UK BFSI client, sustaining zero critical outages and 100% SLA adherence. Standardized technical documentation, cutting documentation time by 40%, and directed incident, problem, and change lifecycle under ITIL standards.
Software Developer / Application Support Engineer
Hello Verify India Pvt Ltd
Dec 2021 - Feb 2022 (2 months)
Redesigned ticket triage workflow, cutting resolution time from weeks to 1-2 days. Delivered ASP.NET application support and enhancements, resolving production issues with minimal downtime and achieving 100% customer satisfaction.
Delivered nationwide production support and database management for ASP.NET applications powering national election operations. Drove process improvements achieving a 100% IT incident remedy rate and built SSRS reports for operational decision-making.
Assistant Programmer
Endeavour System Pvt Ltd
May 2015 - Aug 2016 (1 year 3 months)
Developed and supported government taxation (VAT/GST) applications using ASP.NET and SQL Server. Led requirement-gathering and functional discussions with stakeholders and delivered technical support and training to end users.
Software Developer
Manthan Technologies Pvt Ltd
Aug 2013 - Oct 2014 (1 year 2 months)
Maintained and enhanced enterprise applications, shipping client-requested features on schedule. Supported database and application management activities to ensure operational stability.
Education
Degrees, certifications, and relevant coursework
Uttar Pradesh Technical University
Bachelor of Technology, Computer Science Engineering
2009 - 2013
Bachelor of Technology in Computer Science Engineering from Uttar Pradesh Technical University, completed in May 2013.
Rajendra Swarup Public School
Intermediate (ISC), Science
2007 - 2009
Intermediate (ISC) in Science from Rajendra Swarup Public School, completed in March 2009.
Rajendra Swarup Public School
High School (ICSE), Science
2005 - 2007
High School (ICSE) in Science from Rajendra Swarup Public School, completed in March 2007.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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