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Gerard Chinnappan

@gerardchinnappan

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IT Operations Manager at Mphasis supporting Wells Fargo, who standardized KEDB documentation and led a 30-member team.

India

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What I'm looking for

I'm targeting managerial roles in IT Operations, Service Delivery, or Application Support with a reputed organization.

At Mphasis, I managed IT operations and application support for the Wells Fargo project, overseeing incident and problem resolution, service performance, and change management. I standardized KEDB documentation and governance processes to improve knowledge accessibility and consistency across support teams.

At AccoliteDigital, I managed IT service operations and release processes for the Prudential project. By refining processes and escalation frameworks, I helped achieve a 20% reduction in MTTR.

At IHS Markit, I managed systems administration and application support for projects including Polk Automotive and Haystack Gold Aerospace & Defense. I managed round-the-clock production support for 600+ business-critical applications and led CI/CD pipelines using Git, Jenkins, Kubernetes, and AWS.

Experience

Work history, roles, and key accomplishments

IT Production Support Lead

Mphasis

Apr 2024 - Nov 2024 (7 months)

Managed end-to-end IT Operations and Application Support for Wells Fargo, ensuring SLA adherence and system stability. Led a team of 30 members and drove incident, problem, and change management processes.

ITIL Incident Management Problem Management Root Cause Analysis Change Management KEDB SLA Management Team Leadership ServiceNow Jira Splunk AWS Azure Jenkins Git Kubernetes Docker

Manager – IT Service Operations & Release

AccoliteDigital

May 2022 - Dec 2023 (1 year 7 months)

Led cross-functional collaboration to resolve critical incidents and governed release management processes for Prudential. Achieved a 20% reduction in MTTR through process refinement and improved escalation frameworks.

Incident Management Release Management SLA Management War Rooms Post Incident Review Team Management Performance Coaching Continuous Improvement ServiceNow Jira Splunk AWS Azure Jenkins Git Kubernetes

Manager – Systems Administration | Application Support

IHS Markit

Nov 2012 - Apr 2020 (7 years 5 months)

Administered enterprise application servers including JBoss, Tomcat, IIS, WebLogic, and WebSphere. Managed a team delivering round-the-clock production support for 600+ business-critical applications and led CI/CD pipelines using Git, Jenkins, Kubernetes, and AWS.