Lela Beshidze
@lelabeshidze
I resolve customer issues and keep fast-paced operations running smoothly.
GeorgiaWhat I'm looking for
At Bolt Food, I delivered real-time support for clients, couriers, and partner restaurants, resolving order tracking, delivery escalation, and payment or refund queries through CRM and ticketing systems.
I've also managed client consultation and negotiations at Mihouse, digital customer communications at Social Boost, and in-store service for international and local clients. I bring a Psychology background, conflict-resolution skills, and practical knowledge of SLA management, Git, GitHub, HTML/CSS, and modern web tools.
Experience
Work history, roles, and key accomplishments
Delivered real-time operational support to clients, couriers, and partner restaurants. Handled order tracking, delivery escalations, and payment/refund queries using internal CRM and ticketing systems.
Sales & Customer Service Consultant
Mihouse
Feb 2023 - Jul 2025 (2 years 5 months)
Provided end-to-end client consultation, identifying customer needs and recommending tailored product solutions. Managed negotiations, addressed grievances, and coordinated with logistics and inventory teams.
Social Media & Client Communications Manager
Social Boost
Dec 2022 - Jan 2023 (1 month)
Managed incoming customer inquiries and digital feedback across brand platforms, ensuring prompt and professional response times. Monitored engagement metrics and feedback trends to improve communication strategies.
Customer Service Representative
Souvenir Center
Oct 2021 - Dec 2021 (2 months)
Assisted diverse international and local clients, ensuring high standards of in-store service and point-of-sale processing.
Education
Degrees, certifications, and relevant coursework
Academy of Digital Industries
React JS & Web Technologies Certification, Web Technologies
2022 - 2022
Certification in React JS and Web Technologies.
Smart Academy
Front-End Development & Digital Systems, Front-End Development
2021 - 2022
Training in Front-End Development and Digital Systems.
Ilia State University
Bachelor's Degree, Psychology
2017 - 2021
Bachelor's degree in Psychology with a focus on behavioral psychology, interpersonal communication, negotiation techniques, and stress management.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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