Zviad Tsetskhladze
@zviadtsetskhladze
I resolve multilingual customer issues across iGaming, crypto, live chat, email, and compliance workflows.
GeorgiaWhat I'm looking for
I currently support English- and Turkish-speaking customers at WeDoSupport, handling email, live chat, compliance requests, and peak-period support alongside Shift Managers.
Previously at Preply, I answered customer questions, resolved issues, tracked feedback, and shared problem areas with product teams.
In iGaming and crypto support, I handled 90–120 daily inquiries while maintaining 97%+ satisfaction. I supported VIP customers, deposits and withdrawals, Bitcoin, Ethereum, and USDT transactions, and escalated complex cases through Slack and Jira.
My background also includes international development projects, monitoring and evaluation, English and digital-literacy teaching, Turkish-English-Georgian interpretation, sales, and iGaming content translation.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
WeDoSupport LTD
Apr 2025 - Present (1 year 5 months)
Provide customer support in English via email and live chat, process inquiries with attention to detail, and identify customer needs to propose solutions. Assist shift managers during peak periods with chat, email, and compliance requests.
Education
Degrees, certifications, and relevant coursework
Ilia State University
Political Science
2019 - 2023
Studied Political Science at Ilia State University from 2019 to 2023.
Autonomous University of Barcelona
Political Science and Sociology
2021 - 2022
Pursued studies in Political Science and Sociology at the Autonomous University of Barcelona from 2021 to 2022.
Free University of Tbilisi
International Relations
2014 - 2019
Pursued a degree in International Relations with a focus on Middle Eastern studies at Free University of Tbilisi from 2014 to 2019.
Istanbul Sabahattin Zaim University
Certificate, Turkish as a Foreign Language
2017 - 2018
Grade: C1
Completed a certificate in Turkish as a Foreign Language at Istanbul Sabahattin Zaim University from 2017 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Salary expectations
Job categories
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