Mpho Magoro
@mphomagoro
IT Field Engineer with extensive experience in technical support.
South AfricaWhat I'm looking for
I am an IT Field Engineer with a strong background in technical support and system administration. With over 10 years of experience in Windows Server Administration and remote support, I have honed my skills in troubleshooting hardware and software issues, ensuring efficient operations for users and organizations alike.
Throughout my career, I have worked with various companies, including CEB Maintenance and Altron Managed Solutions, where I performed 1st and 2nd level IT support. My responsibilities included hardware maintenance, software installations, and network communication troubleshooting. I take pride in my ability to minimize recalls for desktop support and ensure a first-time fix rate, contributing to overall user satisfaction.
My educational background includes a Diploma in IT Database Administration and several certifications, such as Dell Certified System Engineer and Microsoft Certified IT Professional. I am passionate about continuous learning and staying updated with the latest technologies to provide the best support possible.
Experience
Work history, roles, and key accomplishments
IT Field Engineer
Altron Managed Solutions
Dec 2015 - Present (9 years 5 months)
Provided 1st and 2nd level IT support, managed hardware and software installations, and performed troubleshooting through a ticketing system. Ensured high first-time fix rates and maintained documentation standards.
IT Technician
CEB Maintenance (BCX)
May 2013 - Dec 2015 (2 years 7 months)
Responsible for PC and laptop maintenance, Windows deployment, remote support, and troubleshooting hardware and software issues. Provided end-user training and managed Active Directory users. Ensured system upgrades and printer connectivity.
Education
Degrees, certifications, and relevant coursework
Dell Online Courses
Dell Certified System Engineer, Information Technology
2016 - 2024
Pursuing the Dell Certified System Engineer certification, focusing on advanced IT systems and solutions.
CTU Training Solutions
Diploma in IT Database Administration, Information Technology
2013 - 2013
Completed a Diploma in IT Database Administration, focusing on database management and administration skills.
CTU Training Solutions
Various Professional Certificates, Information Technology
2012 - 2012
Achieved multiple professional certificates including Comptia A+ Hardware and Software, Network+, and Microsoft Office 2010.
CTU Training Solutions
IT Technical Support, Information Technology
2012 - 2012
Completed IT Technical Support training, covering various aspects of IT support and troubleshooting.
PC Training and Business College
End User Computing, Information Technology
2008 - 2008
Studied End User Computing, focusing on essential computer skills and software applications for business environments.
Makgoka High School
National Senior Certificate, General Education
2007 - 2007
Completed the National Senior Certificate, which is a requirement for further education and employment in South Africa.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
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