Open to opportunities

Caleb Wilsnach

@calebwilsnach

Message

Motivated IT Support Technician skilled in troubleshooting hardware, software, and networks.

South Africa

Message

What I'm looking for

I seek hands-on IT support roles where I can solve hardware/network issues, help non-technical users, grow technical skills, and earn certifications in a collaborative team.

I am a motivated IT Support Technician with hands-on experience delivering fast, effective troubleshooting for hardware, software, and network issues in both remote and on-site environments. I have installed, configured, and maintained Wi‑Fi systems and operating environments for residential and commercial clients while documenting work in ticketing systems and maintaining IT inventory.

I bring strong interpersonal skills and customer-focused support, having led teams and trained staff while also providing technical support using tools like AnyDesk and Splynx. I am currently pursuing CompTIA A+ to reinforce foundational IT knowledge and continue improving service reliability and user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Technician

Current

Rich Africa Resources

Oct 2024 - Present (1 year 4 months)

Provided remote and on-site troubleshooting for hardware, software, and network issues, resolved connectivity and account access problems, and documented cases in ticketing systems to minimize downtime.

Software support Ticketing Systems Password Resets

Installation Technician

RapidNetworks

Nov 2023 - Oct 2024 (11 months)

Installed, configured, and maintained Wi-Fi systems for residential and commercial clients, conducted site surveys to optimize coverage, and provided on-site troubleshooting to ensure reliable connectivity.

Customer Support Documentation Team Collaboration

Supervisor

Rich Africa Resources

Aug 2021 - Nov 2023 (2 years 3 months)

Oversaw daily operations and managed a team to meet productivity and quality standards, implemented scheduling and resource allocation, and resolved performance issues to maintain service levels.