Open to opportunities

Michael Nelson

@michaelnelson

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Dynamic Tier 2 IT Technician with strong technical skills and problem-solving abilities.

South Africa

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What I'm looking for

I am seeking opportunities that allow me to leverage my IT skills in a dynamic environment, with a focus on career growth and continuous learning.

I am a mature and dynamic Tier 2 IT Technician with over 5 years of experience in the field. Currently employed at LAN Logix, I excel in diagnosing and resolving hardware and software issues, ensuring improved customer experience and satisfaction. My strong technical skills include installation and configuration of operating systems, Microsoft Office 365, and cloud services management.

Throughout my career, I have developed a robust understanding of network and connectivity support, server management, and helpdesk operations. I thrive in both independent and team settings, demonstrating initiative and a structured approach to problem-solving. My ability to present complex solutions clearly has been instrumental in my success in various roles, including my previous positions at XEON Holdings and ID Logistics.

Experience

Work history, roles, and key accomplishments

Current

Field Support Engineer

Current

LAN Logix

Jun 2020 - Present (5 years 2 months)

Provided comprehensive desktop and end-user support, including installation, configuration, and troubleshooting of Windows operating systems and Microsoft Office 365. Managed server backups, monitored Windows Server environments, and resolved network connectivity issues.

Windows OS Microsoft Office 365 VoIP Cloud Services Active Directory Azure AD

IT Administrator

XEON Holdings

Jul 2019 - May 2020 (10 months)

Diagnosed and resolved end-user software and hardware incidents, including operating systems and applications. Managed internal policies, asset movements, and deployed new desktop images.

Asset Management Remote Assistance Stock Control Vendor Management

Junior IT Administrator

IDL Fresh South Africa

Mar 2018 - Jun 2019 (1 year 3 months)

Responsible for full IT asset management registry across multiple branches. Diagnosed and resolved end-user software and hardware incidents, including operating systems and applications.

IT Asset Management Remote Assistance Stock Control Vendor Management

IT Intern

IDL Fresh South Africa

Mar 2018 - Mar 2019 (1 year)

Assisted in all aspects of IT and end-user support, working closely with team members on various tasks. Performed duties similar to the IT Administrator role, gaining foundational experience.

IT Support User Support Asset Management Remote Assistance

Education

Degrees, certifications, and relevant coursework

CTU Profile

National Certificate, Information Technology: Systems Support

2017 - 2017

Acquired a National Certificate in Information Technology: Systems Support, covering essential areas such as Computer Architecture, Network Architecture, Client Operating Systems, Server Systems, and Advanced Server Systems. Developed strong technical skills in IT systems and support.

Didaskos Akademie (Christelike Privaatskool)

Matric, General Studies

2013 - 2016

Completed secondary education with a focus on a diverse range of subjects including Afrikaans, English, Geography, Mathematics Literacy, Civil Engineering, and Hospitality. Gained foundational knowledge across various disciplines.