Mpeh Akan
@mpehakan
Customer service professional driving retention and engagement through empathetic communication and process improvement.
NigeriaWhat I'm looking for
I am a proactive, detail-oriented customer service professional with over five years' experience in client relations, administrative support, and communication strategy. I consistently manage high-volume inquiries, resolve concerns, and deliver empathetic support that enhances customer and partner satisfaction.
In recent roles I supported UK vendor partners, improving retention by 20% within three months, and increased social media engagement by over 40% while handling patient and client inquiries. I have also provided executive-level administrative support, coordinated schedules and confidential documentation, and exceeded monthly sales targets through solution-focused client management.
I combine strong communication, CRM and ticketing system experience, and time-management skills with a passion for digital content and community building. I seek opportunities where I can apply my client-facing expertise to improve retention, streamline operations, and contribute to positive customer experiences.
Experience
Work history, roles, and key accomplishments
Partner Retention Manager
Afrilish UK
Oct 2024 - Present (1 year 5 months)
Managed a portfolio of UK vendor partners, improving service and retention rates by 20% within 3 months through performance monitoring and proactive support.
Social Media & HR Manager
DGS Medical Ltd
Jan 2023 - Present (3 years 2 months)
Managed customer interactions on social media, increasing engagement by over 40%, and supported HR communications and employee experience initiatives.
Executive Assistant
Avilia Healthcare Ltd
Oct 2023 - Aug 2024 (10 months)
Provided administrative and communication support to the MD, coordinated schedules and meetings, and handled confidential information professionally.
Sales & Client Relationship Executive
Huttworks
May 2023 - Nov 2023 (6 months)
Surpassed monthly sales targets while supporting client onboarding and retention, responding to queries and complaints with solution-focused approaches.
Client Executive & Communications Officer
Jestone Education
Feb 2023 - May 2023 (3 months)
Managed client relationships and follow-ups, and produced feedback reports that led to improved service quality.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Master of Science, Criminology & Security Studies
Pursuing an MSc in Criminology & Security Studies with expected completion in July 2025.
Renaissance University
Bachelor of Science, Psychology
2014 - 2018
Grade: Second Class Upper (CGPA: 4.45)
Activities and societies: Member, Nigerian Psychological Association (NPA); Best Student in Psychology (2014 & 2018)
Completed a Bachelor of Science in Psychology with Second Class Upper (CGPA: 4.45) and recognized as Best Student in Psychology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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