At McKesson Canada, I directed pharmacy home-delivery and patient-support operations, leading a workforce of approximately 45 employees and frontline leaders. I used KPI reporting and operational analysis to identify performance gaps and support workforce and service decisions.
I supported cross-functional projects involving CRM enhancements, workflow redesign, UAT, technology adoption, and new systems and processes. I also developed SOPs, onboarding materials, and training resources to help standardize workflows and support change.
At Trigenics World Frozen Shoulder Clinic, I coordinate patient scheduling, documentation, and follow-up communication while supporting patients and healthcare staff. I’m formalizing my project-management expertise through PMP pre-exam education and expanding my skills in Power BI, data fundamentals, and AI-enabled workflows.
