Looking for a job

arij assali

@arijassali

I lead healthcare retail operations, improving customer experience, compliance, team performance, and service consistency.

Canada

Message

What I'm looking for

I'm looking to lead customer-focused healthcare or retail operations, strengthen service standards, develop teams, resolve complex stakeholder issues, and use KPIs to deliver measurable operational improvements.

I'm leading retail operations at Compass Group Canada’s Southlake Regional Health Centre, overseeing a $5M healthcare retail portfolio across multiple branded business units and 60+ employees.

I use sales, labour, inventory, audit, and service KPIs to close performance gaps and improve daily execution. I led Subway from a failing result to consecutive A ratings, moved Tim Hortons from Red status to Triple Green, and helped Starbucks achieve a 100% Ecosure result.

I build trusted relationships by listening first, clarifying expectations, and turning escalations into structured action plans with clear ownership and follow-up. I coach supervisors and team leads to make strong service standards repeatable.

Earlier, I led healthcare purchasing and supply operations at SNIDE Healthcare Limited and Bactlab Limited, managing medical equipment, consumables, suppliers, inventory controls, quality requirements, and continuity of supply.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager - Retail Operations

Current

Compass Group Canada

Jan 2026 - Present (8 months)

Lead operations across a $5M annual healthcare retail portfolio with multiple branded business units and 60+ employees, balancing customer experience, sales, labour, inventory, compliance, and daily execution. Manage escalations, use KPIs to drive improvements, and coach supervisors.

Customer Experience Stakeholder Management KPI Management Escalation Resolution Training And Enablement Process Improvement Sales Performance UKG Workforce Management Microsoft 365 CIMS MyOrders LS Star Concur OrigamiRisk Clearview

Supervisor - Retail Operations

Compass Group Canada

Jul 2024 - Jan 2026 (1 year 6 months)

Supervised frontline customer service, staffing, training, inventory, cash controls, food safety, and operating standards across hospital retail locations. Resolved customer and employee concerns, coached performance, and supported operational changes.

Customer Service Staffing Training Inventory Management Cash Controls Food Safety Performance Coaching Operational Standards

Procurement Director

Snide Healthcare Limited

Feb 2017 - Dec 2020 (3 years 10 months)

Led healthcare purchasing and supply operations, managing supplier relationships, sourcing priorities, product availability, inventory controls, quality requirements, and internal stakeholder needs. Strengthened procurement processes and supplier accountability.

Procurement Supplier Management Sourcing Inventory Control Quality Assurance Stakeholder Management Medical Supplies Equipment Consumables Disposables

HOD Procurements

Snide Healthcare Limited

Aug 2013 - Jan 2017 (3 years 5 months)

Managed procurement workflows, vendor communication, product sourcing, inventory requirements, and purchasing compliance for healthcare products. Coordinated suppliers and internal stakeholders to support reliable access to medical products.

Procurement Vendor Management Product Sourcing Inventory Management Compliance Healthcare Products

Procurements Manager

Bactlab Limited

Nov 2011 - Jun 2013 (1 year 7 months)

Oversaw procurement of medical supplies and equipment, including product evaluation, manufacturer/vendor coordination, quality verification, and inventory movement. Managed compliant disposal processes for expired or unusable drugs.

Procurement Medical Supplies Equipment product evaluation Vendor coordination Quality Verification Inventory Management Disposal Compliance