nishala bandali

As Operations Lead, developed and implemented operational business processes to ensure successful project delivery. Built strong client relationships, managed operational requirements, and oversaw quality and pharmacovigilance processes. Acted as a Subject Matter Expert for Salesforce CRM and supported training and communication of SOPs.

Managed patient-related queries and program KPIs, processed payroll for over 278 nurses, and maintained clinical data accuracy. Participated in data cleaning activities and managed electronic filing of project documents.

Contract role focused on inputting and analyzing insurance claim files into Excel, ensuring data accuracy and consistency across multiple formats.

Managed customer calls and updated the customer database while performing additional administrative tasks as delegated by management.

Engaged in business development and product marketing, interacting with retailers and wholesalers. Launched a new product and led a team of sales representatives while organizing training and health events.

Provided administrative support to the HR executive director, assisting in recruitment, conducting orientations, and implementing performance programs.

Ensured compliance with ISO quality standards, successfully passing recertification and implementing quality management systems while liaising with regulatory bodies.

Completed a Post Graduate Diploma in Nutrition and Dietetics, focusing on the principles of nutrition, dietary planning, and health promotion.

Earned a Masters in Business Administration with a specialization in Health Care, emphasizing management principles in the healthcare sector.

Obtained a Bachelor of Science in Biotechnology, covering various aspects of biological sciences and their applications in technology.