Zyra Mae Salazar

Provide patient-centered support and case management for specialty medications, serving as a liaison among patients and healthcare stakeholders. Manage high-volume inquiries and support medication access, reimbursement, and coordination with insurers and patient support programs.

Entered patient and prescription information accurately and responded to patient questions in person and by phone. Supported insurance billing, prescription labelling, and inventory management using FIFO practices.

Supported specialty pharmacy production and prescription workflows to ensure accurate and timely medication fulfilment. Assisted with inventory receiving, returns, expiry tracking, and coordination of medication shipments across Canada.

Processed patient and prescription data, supported prescription fulfilment, and communicated with patients about service needs. Assisted with insurance billing, appointment scheduling, inventory control, and accurate labelling and packaging.

Counselled patients on medication directions, side effects, precautions, and appropriate use. Supervised pharmacy staff, reviewed prescriptions to prevent errors, and provided patient education on smoking cessation and heart-health initiatives.

Grade: With High Honours

Diploma in Pharmacy Technician with High Honours from Sheridan College, completed in December 2021.

Bachelor of Science in Pharmacy from Angeles University Foundation, completed in April 2016.