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Tesla Lively

@teslalively

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I lead complex programs, operations, and process improvements from planning through implementation.

Canada

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What I'm looking for

I'm looking to lead complex projects, programs, and operational improvement initiatives where I can use data, stakeholder engagement, and strong delivery practices to improve systems, services, and organizational performance.

I've led quality, operations, and program delivery across Pacific Community Resources Society, CLEAResult Canada, Ecofitt, and healthcare environments. I bring 7+ years of experience turning performance data, stakeholder input, and operational needs into practical improvements.

At Pacific Community Resources Society, I led the Continuous Quality Improvement program and a 20-person Quality Improvement Committee. I optimized Salesforce implementation across five service streams and directed KPI tracking and analysis across 55 programs to inform executive recommendations.

At CLEAResult Canada, I managed up to eight concurrent programs, overseeing scope, budgets, schedules, risks, resources, logistics, and delivery. I'm PMP-certified and work across Waterfall, Agile, and hybrid approaches to deliver change, improve systems, and strengthen operational performance.

Experience

Work history, roles, and key accomplishments

Manager of Quality Assurance & Evaluation

Pacific Community Resources Society

Apr 2025 - Jun 2026 (1 year 2 months)

Led the Continuous Quality Improvement (CQI) program and a 20-person cross-functional Quality Improvement Committee, coordinating stakeholders and driving data-informed process improvement, project implementation, and organization-wide change initiatives. Managed and optimized Salesforce CRM implementation and change management, improving data quality, reporting capabilities, and system adoption a

Salesforce KPI Tracking Performance Analysis Quality Assurance Change Management Stakeholder Management Process Improvement Data Analysis Executive Dashboards CARF Accreditation

Regional Operations Supervisor

CLEAResult Canada

Aug 2024 - Apr 2025 (8 months)

Led resource planning and cross-functional coordination across 8 programs, managing logistics, inventory, and supply chain while implementing process improvements. Supervised and trained a team of 2–4 warehouse staff and temporary employees, managing workload priorities and performance.

Resource Planning Cross functional Coordination Logistics Inventory Management Supply Chain Process Improvement Data Analysis Demand Forecasting Capacity Planning JIT Supervision Training Health and Safety Compliance Procurement Vendor coordination

Associate Program Manager

CLEAResult Canada

May 2023 - Aug 2024 (1 year 3 months)

Managed scope, budgets, schedules, risks, resources, and deliverables across up to 8 concurrent projects, ensuring on-time, within-scope execution and contractual compliance. Led project planning and execution across product/service, consulting, and residential energy programs, coordinating resources, schedules, workflows, and project milestones.

Project Management Scope Management Budget Management Schedule Management Risk Management Resource Management Stakeholder Engagement Reporting Process Improvement Energy Efficiency

Program Coordinator

Ecofitt

Nov 2021 - May 2023 (1 year 6 months)

Analyzed and presented operational performance metrics to program leads, executive leadership, and external stakeholders to support evidence-based decision-making. Oversaw daily administrative operations and coordinated workload priorities for office support staff to ensure efficient service delivery.

Data Analysis Performance Metrics Reporting Administrative Operations Workload Coordination Inventory Management Forecasting Process Improvement Operational Procedures

Project Coordinator

Surrey-North Delta Division of Family Practice

Jan 2021 - Jul 2021 (6 months)

Coordinated projects with two cross-functional teams to identify and address post-pandemic clinic operational challenges. Conducted stakeholder interviews and requirements gathering, translating findings into operational recommendations and implementation plans for clinic owners.

Project Coordination Stakeholder Interviews Requirements Gathering Operational Recommendations Implementation Planning EMR Implementations IT Support

Retail & Production Manager

Lively Bottling Inc

Jun 2016 - Feb 2020 (3 years 8 months)

Empathetically resolved issues and complaints with customers and stakeholders. Coordinated and planned logistics for sales promotions and seasonal product mix changes, and optimized and maintained inventory, mailing, and database systems.

Customer Service Logistics Inventory Management Database Management Troubleshooting Equipment Repair