Moumita Saha

Advised customers on selecting insurance plans based on needs and eligibility while managing policy feature explanations and compliance requirements. Handled 30–40 client interactions per week and maintained 95–98% accuracy in documentation and CRM updates.

Supported accurate customer file creation and compliance-focused documentation workflows. Increased file-creation accuracy by 98%, processed and escalated 100+ approvals for US-sanctioned countries, reduced file update time by 30%, and fixed missing information in records 95% of the time.

Resolved customer inquiries by analyzing issues and providing clear solutions, reducing escalation rates by 15%. Improved first-contact resolution by 10%, reduced resolution time by 20% through process optimization, and increased satisfaction ratings by 12% by educating customers on billing and payment support policies.

Collaborated with team members to achieve monthly targets while maintaining operational accuracy. Implemented forward-thinking solutions to keep a 98% accuracy rate and facilitated positive customer experiences, reducing repeat complaints by 18%.

Communicated regularly with parents, students, and faculty to provide feedback and discuss instructional strategies. Supported students’ social development through structured activities and positive reinforcement, and resolved behavioral and academic challenges through targeted interventions.

Earned a Master of Science in Geography from Vivekananda College for Women, Kolkata (2015–2017).

Earned a Bachelor of Science (Honours) in Geography from Shri Shikshayatan College, Kolkata (2012–2015).