Open to opportunities

Sayeli Nandurkar

@sayelinandurkar

I’m a customer support and voice-process professional who improves satisfaction through empathy, fast problem-solving, and CRM accuracy.

India

Message

What I'm looking for

I’m looking for opportunities in Customer Service, Customer Support, Virtual Assistance, or Operations—where I can handle customers confidently, resolve issues quickly, and use my communication and documentation strengths to improve satisfaction.

I’m a Customer Service and Client Support professional with experience in voice process support, online instruction, and administrative coordination. I focus on resolving concerns quickly, communicating clearly, and maintaining service quality in fast-paced environments.

In my Customer Service Associate role for Flipkart (Voice Process), I handled high call volumes and supported customers with billing, delivery, payment, and account-related issues. I strengthened customer experience through active listening, problem-solving, confidentiality, and accurate customer record maintenance.

Currently, as a Live Class Instructor (WFH), I deliver virtual learner and customer support through classroom engagement, manage student and parent communication, and coordinate with internal teams for smooth scheduling. I also bring training and coordination experience from earlier teaching and computer/English training roles, using MS Office, Google Classroom, and online tools to keep records and operations organized.

Experience

Work history, roles, and key accomplishments

Current

Live Class Instructor

Current

Riesom India Private Limited

Jun 2025 - Present (11 months)

Delivered virtual customer and learner support through online classroom engagement, managing timely communication with students and parents. Conducted interactive sessions, maintained accurate records, and coordinated scheduling to ensure smooth service delivery.

Virtual Classroom Support Record keeping Scheduling coordination MS Office Google Classroom client support

Customer Service Associate

Teleperformance Global Services Private Ltd.

Mar 2021 - Apr 2022 (1 year 1 month)

Provided voice-based customer support for Flipkart, resolving billing, delivery, payment, and account-related concerns. Managed high call volumes with strong listening and problem-solving while maintaining accurate customer records and confidentiality.

Voice support Payment Support Customer Relationship Management (CRM)Active Listening Quality Assurance Data Entry Confidentiality

Homeroom Facilitator

Edify School

Jun 2018 - Jun 2019 (1 year)

Planned and executed classroom activities to encourage student participation, and monitored academic progress with individualized support. Coordinated with parents and faculty and handled classroom/administrative responsibilities to maintain a positive learning environment.

Classroom Management Student Support Progress Monitoring Parent & Faculty Coordination Administrative Support Report Preparation Record Maintenance Communication Skills

Computer Trainer & English

P.C Point Pvt. Ltd.

May 2017 - Mar 2018 (10 months)

Delivered computer and English training sessions to students and professionals, simplifying technical concepts to improve engagement and understanding. Designed training materials and assessments, and supported learners in building typing, MS Office, and communication skills.

English Training MS Office Assessments Learner Support Communication Skills Windows Administration