yi pinoYP
Looking for a job

yi pino

@yipino

Experienced and motivated customer service professional

India

What I'm looking for

Looking for a challenging role that utilizes my skills and experience to drive positive results and contribute to a dynamic team.

I am a dedicated and results-driven customer service professional with 7 years of experience in providing top-notch service and maximizing data operations. With a strong passion for excellence, I have consistently delivered high-quality results and achieved prestigious titles such as Star Performer of the Month.

Throughout my career, I have demonstrated my ability to swiftly adapt to new changes and work hard to achieve positive results. My skills in customer service, data operations, and CRM software have enabled me to improve customer satisfaction scores and reduce average resolution time.

I am a confident communicator, open-minded, self-motivated, and enthusiastic individual with a positive attitude. I am always eager to learn and take on new challenges, making me an invaluable team member in any organization.

Experience

Work history, roles, and key accomplishments

PL
Current

Customer Support Executive

POWERWEAVE SOFTWARE SERVICES PVT. LTD.

Jun 2021 - Present (4 years)

Worked as a Customer Support Executive, accurately inputting purchase orders into the system, delivering top quantity with minimal errors, and achieving the title of two-time Star Performer of the Month.

CP

Customer Service Executive

CONCENTRIX DAKSH SERVICES INDIA PVT.LTD

Apr 2018 - Jul 2020 (2 years 3 months)

Worked on the Maruti Suzuki Project, explaining customer's car policy over the phone, addressing concerns, and achieving targets.

AL

Customer Service Executive

ADFC PVT LTD

Jan 2014 - Nov 2015 (1 year 10 months)

Enhanced customer satisfaction scores by 60% by efficiently resolving inquiries and complaints, and utilizing CRM software to track and improve response times.

CP

Help Desk Executive

CMS INFO SYSTEMS PVT.LTD

May 2010 - Apr 2012 (1 year 11 months)

Resolved 95% of technical support tickets within the first contact, utilizing troubleshooting tools and CRM systems, significantly improving user satisfaction.

IP

Customer Service Executive

INTELENET GLOBAL SERVICES PVT.LTD

Jun 2008 - Nov 2009 (1 year 5 months)

Enhanced customer satisfaction scores by 80% by efficiently resolving inquiries and complaints, and utilizing CRM software to track and improve response times.

Education

Degrees, certifications, and relevant coursework

yi hasn't added their education

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Tech stack

Software and tools used professionally

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yi pino - Customer Support Executive - POWERWEAVE SOFTWARE SERVICES PVT. LTD. | Himalayas