Looking for a job

khushbu singh

@khushbusingh6

Message

Customer Care Executive at Teleperformance who resolved technical issues and supported customers by email and chat.

India

Message

What I'm looking for

I'm seeking remote opportunities in customer support, customer operations, CRM, back-office support, or sales support.

At Teleperformance, I resolved customer technical issues and provided troubleshooting support. I also assisted customers through email and chat.

I coordinated with relevant departments to support issue resolution and maintained customer interaction records.

At KDK Software India Pvt. Ltd., I supported inbound customer calls and helped with basic technical and subject-related queries as a Customer Service Associate – CRM Process.

At Ashutosh Data Product, I researched customer information online and arranged meetings between IT experts and customer organizations to understand customer requirements.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

Teleperformance

Sep 2021 - Jul 2024 (2 years 10 months)

Resolved customer technical issues and provided troubleshooting support to improve customer experience. Handled customer inquiries through email and chat, coordinating with relevant departments to maintain records of interactions.

Customer Service Technical Troubleshooting Email Support Live Chat CRM Problem Solving Communication Skills Teamwork

Customer Service Associate – CRM Process

KDK Software India Pvt. Ltd.

Apr 2017 - Apr 2018 (1 year)

Managed a high-volume workload in a fast-paced environment while meeting attendance expectations. Supported inbound customer calls and assisted with basic technical and subject-related queries.

Customer Service CRM Inbound Calls Technical Support Communication Skills Multitasking

Inside Sales Executive

Ashutosh Data Product

Dec 2015 - Jan 2017 (1 year 1 month)

Researched customer information using web searches. Arranged meetings between IT experts and customer organizations to understand customer requirements.

Web Research Sales Support Customer Needs Assessment Communication Skills Meeting Coordination