motunrayo salako
@motunrayosalako
I resolve high-volume customer issues across phone, email, live chat, and CRM channels.
NigeriaWhat I'm looking for
I'm a customer service professional supporting Canadian, UK, US, and Nigerian customers across phone, email, live chat, and CRM channels.
At NorthBridge Solutions, I handle 60–80 daily contacts for a Canadian business services company, resolving billing disputes, account queries, and complaints with a 91% first-contact resolution rate and 4.7/5 CSAT score.
At Ugo Monye Limited, I managed relationships for 30+ high-value clients, built an order-tracking system for 100+ orders, and created an automated intake process that reduced onboarding time by an estimated 40%.
I've also delivered high-volume telecom support and outbound sales at Meganet Mobile and MTN Nigeria, while providing remote administrative and customer support for US and UK clients at Reverie. I'm available for global remote customer support work.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Representative
NorthBridge Solutions
Apr 2025 - Present (1 year 7 months)
Handles 60-80 inbound contacts daily via phone, email, and live chat for Canadian customers, resolving billing disputes and account queries with a 91% first-contact resolution rate and 4.7/5 CSAT score.
Customer Liaison & Executive Assistant
Ugo Monye Limited
Dec 2023 - Mar 2025 (1 year 3 months)
Served as primary point of contact for 30+ high-value clients, managing inquiries and complaints, and built a Google Sheets tracking system for 100+ orders, reducing client follow-ups.
Customer Service Representative
Meganet Mobile Limited
Dec 2020 - Nov 2023 (2 years 11 months)
Managed high-volume customer interactions via phone, email, and live chat for a telecoms provider, handling 70+ contacts per day and consistently meeting KPIs including AHT, FCR, and CSAT.
Made 80-100 outbound calls daily to promote products and data bundles, handling inbound queries and consistently meeting monthly sales targets while refining call scripts with supervisors.
Virtual Customer Support Assistant
Reverie
Jan 2018 - Apr 2019 (1 year 3 months)
Provided remote customer and admin support to US and UK clients, managing travel bookings and schedules, reducing missed appointments by 40% and improving response time by 35%.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Arts, History and International Relations
2017 - 2021
Bachelor of Arts in History and International Relations from Lagos State University, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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