Looking for a job

Favour Okafor

@favourokafor4

I resolve customer inquiries across phone, chat, email, and ticketing while improving response times and customer satisfaction.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can manage phone, chat, email, and ticketing inquiries, improve workflows, maintain accurate CRM records, and help customers reach timely resolutions.

I've supported high-volume customer operations at Nexus Administrative Solutions and Crestfield Business Solutions, resolving inquiries across phone, email, live chat, and ticketing.

At Nexus Administrative Solutions, I manage 500+ monthly customer interactions, including 200+ inbound calls. I maintain 95% accuracy in customer communications, ticket updates, and CRM records while achieving 75% first contact resolution.

At Crestfield Business Solutions, I handled post-purchase support for 250+ customers monthly and maintained a 96% CSAT score. I resolved delivery, shipment tracking, order changes, returns, refunds, and rescheduling requests while reducing average response time by 35%.

I'm focused on organized, proactive support: prioritizing tickets, documenting cases accurately, following up on unresolved issues, and collaborating with operations teams to improve the customer experience.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support & Email Management Specialist

Current

Nexus Administrative Solutions

Aug 2025 - Present (1 year 1 month)

Managed 500+ monthly customer interactions across phone, email, and ticketing, achieving 75% First Contact Resolution and improving workflow efficiency by 20%.

Zendesk CRM Phone Support Email Support Ticketing Customer Service SLA Management First Contact Resolutions Workflow Optimization

Customer Support & Operations Coordinator

Crestfield Business Solutions

Mar 2024 - Apr 2025 (1 year 1 month)

Handled post-purchase support for 250+ customers monthly, achieving 96% CSAT and reducing average response time by 35% through prioritization and workflow management.