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obazee Osato

@obazeeosato

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Customer experience professional focused on fintech and wealth management, delivering empathetic, clear support.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can own customer outcomes, simplify concepts, and improve processes while growing into greater responsibility.

I am a customer experience professional experienced in multi-channel query resolution, complaint management, and troubleshooting who communicates complex savings and investment concepts in simple, practical terms. I take 100% ownership of customer interactions, work calmly under pressure, and drive high-resolution outcomes with empathy and clear communication.

My background includes an engineering degree and hands-on customer support experience handling 30+ daily inquiries with a 95% resolution rate; I combine analytical skills (Excel, Power BI, SQL) with strong soft skills—empathetic communication, problem-solving, and cross-functional collaboration—to improve processes and deliver exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Benin Electricity Distribution Company

Jan 2025 - Dec 2025 (11 months)

Owned 30+ daily customer inquiries across phone, email, and in-person channels with a 95% resolution rate; explained complex billing and service concepts in simple terms to improve customer understanding and satisfaction.

Customer Service Complaint Resolution Issue Ownership Microsoft Office Data Entry