Open to opportunities

Christabel Johnson

@christabeljohnson

Message

Customer Success professional driving retention and satisfaction through CRM-led onboarding and problem solving.

Nigeria

Message

What I'm looking for

I seek a customer-success role where I can drive retention and CSAT, lead onboarding and process improvements, collaborate cross-functionally, and grow into broader client-experience leadership.

I am a results-oriented Customer Success professional with 5+ years of experience across banking and agriculture sectors, focused on onboarding, retention, and improving CSAT through CRM systems like Zendesk and HubSpot. I have led teams, tracked KPIs, and resolved complex customer issues while ensuring compliance and maintaining accurate customer records.

I excel at proactive problem-solving, feedback analysis, cross-functional collaboration, and training to enhance client experiences and meet business goals. My background includes high-volume service delivery, sales support, and process improvements that drove customer loyalty and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Client Experience Manager

Current

Joholo Integrated Services

Aug 2025 - Present (1 month)

Managed teams and processes to resolve customer inquiries, tracked KPIs (response time, resolution rate, CSAT) to optimize service quality, and implemented feedback-driven improvements that boosted retention and compliance with food safety traceability.

Customer Success CRM CSAT Team Management Onboarding Zendesk Customer Retention

Sales and Service Associate

Union Bank of Nigeria PLC

Oct 2023 - Jul 2025 (1 year 9 months)

Handled high-volume customer requests across channels, onboarded clients to mobile banking, provided technical support, and cross-sold products while meeting deposit targets and ensuring regulatory compliance.

Customer Support Onboarding Mobile Banking Account Reconciliation Cross Selling CRM Communication & Compliance

NIMC Enrollment Officer

Union Bank of Nigeria PLC

Jun 2021 - Oct 2023 (2 years 4 months)

Onboarded customers to the NIMC database, ensured accurate documentation for account openings, managed enrollment concerns, and maintained detailed records to support compliance and customer satisfaction.

Customer Onboarding Data Entry Documentation CRM Customer Relations & Compliance Record keeping

Sales and Service Executive

Union Bank of Nigeria PLC

Dec 2019 - May 2021 (1 year 5 months)

Promoted banking products, assisted with account openings and loan applications, conducted customer profiling and risk assessments, and achieved sales targets to drive engagement and retention.

Sales Loan Processing Customer Profiling Market Analysis Risk Assessment Customer Retention Presentation

Education

Degrees, certifications, and relevant coursework

Delta State University, Abraka

Bachelor of Science, Agriculture

2013 - 2018

Grade: Second Class Upper

Completed a Bachelor of Science in Agriculture with Second Class Upper honors, focusing on agricultural principles and practices relevant to the sector.