Motunrayo Adeniyi

I’m a dedicated Customer Support Specialist with over 5 years of experience working remotely across Web3 platforms, tech startups, and e-commerce brands. I specialize in solving user problems quickly and empathetically, whether via chat, email, phone, or in-app support.

My experience includes managing over 700 user queries monthly, building internal CRM workflows, supporting users in different time zones, and contributing directly to user retention. I have also handled multilingual support, escalations, and worked closely with product and marketing teams to improve onboarding and user journeys.

Beyond traditional support, I have taught myself Google Ads in a day to help drive user engagement, launched high performing ad campaigns, and created explainer videos to guide users through tasks like registration, deposits, and withdrawals.

I’m known for taking initiative, staying calm under pressure, and combining empathy with efficiency. My track record includes earning badges like:

• Speedy Gonzales (for quick response time)

• Hard Worker

• Smooth Operator

• Inspector (for attention to detail)

• Solver (for problem resolution)

Outside work, I enjoy content creation, optimizing user experiences, and learning how tech shapes customer behavior. I’m looking to join a forward-thinking team where support is seen as a strategic pillar, not just a reactive task.