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@motunrayoadeniyi
I'm a dedicated Customer Support Specialist with 5+ years of experience delivering across Web3, e-commerce, and hospitality platforms.
I’m a dedicated Customer Support Specialist with over 5 years of experience working remotely across Web3 platforms, tech startups, and e-commerce brands. I specialize in solving user problems quickly and empathetically, whether via chat, email, phone, or in-app support.
My experience includes managing over 700 user queries monthly, building internal CRM workflows, supporting users in different time zones, and contributing directly to user retention. I have also handled multilingual support, escalations, and worked closely with product and marketing teams to improve onboarding and user journeys.
Beyond traditional support, I have taught myself Google Ads in a day to help drive user engagement, launched high performing ad campaigns, and created explainer videos to guide users through tasks like registration, deposits, and withdrawals.
I’m known for taking initiative, staying calm under pressure, and combining empathy with efficiency. My track record includes earning badges like:
Speedy Gonzales (for quick response time)
Hard Worker
Smooth Operator
Inspector (for attention to detail)
Solver (for problem resolution)
Outside work, I enjoy content creation, optimizing user experiences, and learning how tech shapes customer behavior. I’m looking to join a forward-thinking team where support is seen as a strategic pillar, not just a reactive task.
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Work history, roles, and key accomplishments
Active Miner (Web3 & Cloud Mining)
Jan 2025 - Jul 2025 (6 months)
- Delivered 709 customer solutions in one month with a 67% positive rating and achieved an 80% first-contact resolution rate, reducing negative feedback to 12%.
- Logged 386+ monthly work hours to ensure continuous Web3 client coverage and provided multilingual support using Live Agent and translation tools.
Sweet Spot Aphrodisiac
Jan 2023 - Feb 2025 (2 years 1 month)
- Handled daily multichannel inquiries via email, phone, and social media.
- Resolving order and product issues and boosting customer retention by 20%.
- Provided professional front-desk services, managed appointments and reservations.
- Handled high-volume phone calls, and resolved guest inquiries while maintaining confidentiality.
Degrees, certifications, and relevant coursework
Bachelor of Agriculture, Agriculture
Completed a Bachelor of Agriculture at the Federal University of Agriculture, Abeokuta, with a focus on agricultural sciences.
Software and tools used professionally
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