Open to opportunities

Motolani Akala

@motolaniakala

Message

I lead IT support teams and resolve complex Microsoft 365 and cloud issues.

Nigeria

Message

What I'm looking for

I'm seeking a challenging role where I can lead IT support operations, resolve complex technical issues, strengthen operational efficiency, and build high-performing teams in a forward-thinking organization.

I'm currently supporting Microsoft 365 at Gigmos, resolving complex Exchange Online, SharePoint Online, Teams, OneDrive, Azure Active Directory, MFA, and hybrid Exchange issues. I use PowerShell, audit logs, message tracing, and service health monitoring to investigate incidents, maintain SLA compliance, and improve knowledge bases.

Previously, I managed Oracle Fusion support at Tek Afriq and led technical and customer support teams at Tek Experts Nigeria, improving support processes, coaching teams, tracking KPIs, and coordinating service delivery. My background also includes Azure infrastructure support, on-premises IT support, end-user training, and customer service.

Experience

Work history, roles, and key accomplishments

Current

Microsoft 365 Support Engineer

Current

Gigmos

Sep 2025 - Present (11 months)

Provided advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive. Diagnosed and resolved complex issues related to mail flow, mailbox permissions, calendar sharing, and Outlook connectivity.

Microsoft 365 Exchange Online SharePoint Online Microsoft Teams PowerShell Azure Active Directory MFA Conditional Access Mailbox Permissions Shared Calendar Outlook Auto Attendants Audit Logs Documentation Knowledge Base SLA Ticket Management

Oracle Fusion Support Manager

Tek Afriq

Dec 2024 - May 2025 (5 months)

Managed end-to-end administration and support of Oracle Fusion modules (HCM, Financials, Procurement), ensuring system uptime and user efficiency. Served as technical point of contact for Oracle Fusion issues and integrations, coordinating with Oracle Support and internal teams.

Oracle Fusion HCM Financials Procurement System Administration Integration Incident Management UAT Patch Management User Provisioning Training Documentation

Technical / Customer Support Team Manager

Tek Experts Nigeria

Oct 2021 - Nov 2024 (3 years 1 month)

Led cross-functional teams providing technical and non-technical support, serving as primary escalation point for complex issues and ensuring high service quality. Oversaw daily operations, optimized support processes, and maintained SLAs using ITSM tools.

Team Leadership Technical Support Customer Service Escalation Management SLA Management ITSM Performance Reviews Coaching Training Root Cause Analysis Process Optimization Stakeholder Communication Vendor Management

M365 Support Engineer

Tek Experts Nigeria

Oct 2019 - Sep 2021 (1 year 11 months)

Provided technical assistance to customers via phone, email, or chat for Microsoft 365 issues. Troubleshot issues related to mail flow, mailbox access, calendar sync, Teams calling, SharePoint collaboration, and license assignment.

Microsoft 365 Exchange Online SharePoint Online Microsoft Teams License Assignment Authentication MFA Migration PowerShell Logs Customer Service Case Management SLA Documentation Knowledge Base

Azure Cloud Technical Support

Tek Experts Nigeria

Apr 2018 - Sep 2019 (1 year 5 months)

Delivered end-to-end technical support for Azure customers via phone, email, and chat, ensuring timely resolution of infrastructure-related issues. Troubleshot and resolved problems related to Azure Virtual Machines, Virtual Networks, Load Balancers, and Storage.

Azure Virtual Machines Load Balancers Storage Log Analysis Security Center Firewalls Troubleshooting Documentation Knowledge Management On Call User Training Subscription Management

Information Technology Officer

Borokinni Enterprises

Jun 2016 - Mar 2018 (1 year 9 months)

Provided Tier 1 and Tier 2 technical support for on-prem systems including desktops, printers, routers, and switches. Maintained LAN/WAN infrastructure, system updates, and backups.

Tier 1 Support Tier 2 Support Printers Routers Switch LAN WAN system updates Backup OS Installation Security Awareness

Transaction Officer

Lagos Tolling Company

May 2013 - May 2016 (3 years)

Responsible for the collection of tolls for the use of bridges from road users. Accepted toll fare tickets previously paid and balanced cash and records at end of shift.

Cash Handling Record keeping Customer Service Training

Customer Service/Admin Officer

Great Nigerian Insurance

Nov 2012 - Nov 2013 (1 year)

Provided quality frontline customer service representing the company in a positive and professional manner. Dealt courteously and efficiently with enquiries received in person by telephone, email.

Customer Service Frontline Services Call Screening Appointment Management Conference Coordination Travel Arrangements Administrative Support Agenda Distribution