Looking for a job

MOSES ONUOHA

@mosesonuoha

Message

I lead client support operations, resolve complex escalations, and strengthen retention.

Nigeria

Message

What I'm looking for

I'm looking to lead customer support, client success, or operations work where I can improve service delivery, resolve complex escalations, strengthen retention, and build scalable processes.

At Transal Integrated Services, I lead client communications and account management for high-net-worth and corporate accounts, maintaining 95%+ client retention. I resolve complex escalations, coordinate onboarding, and oversee workflows, SLAs, and quality standards.

I've improved support operations through escalation models, root-cause analysis, CRM tracking, SOPs, and cross-functional coordination. My work has delivered 98% first-contact resolution on standard inquiries, reduced complex resolution times by 35%, and increased weekly inquiry throughput by 40%.

Experience

Work history, roles, and key accomplishments

Current

Senior Client Support & Operations Lead

Current

Transal Integrated Services

Jan 2023 - Present (3 years 9 months)

Spearheaded end-to-end client communications and account management for high-net-worth and corporate accounts, maintaining a 95%+ client retention rate. Reduced mean time to resolution by 30% and oversaw team workflows and process documentation.

Client Communication Account Management SLA Management Client Onboarding Process documentation