Moses Ogunfodunrin
@mosesogunfodunrin
I improve customer retention, collections, and solar system performance through data-driven operations and support.
NigeriaWhat I'm looking for
At Arnergy Solar, I manage 200+ installment customer accounts, promote solar and battery-storage solutions, and reduced overdue delinquency by over 28% through structured repayment negotiations. Previously, I improved solar system uptime to 97%+ and reduced technical issue resolution time by 32% through remote diagnostics and coordinated escalation.
I've also managed 500+ active loan accounts at Imalipay, reduced portfolio delinquency by 30%, and recovered 75% of an assigned delinquent portfolio at Altara Credit. I enjoy using customer insights, systems, and relationship management to strengthen operations, improve customer experiences, and grow revenue.
Experience
Work history, roles, and key accomplishments
Sales Collections Executive
Arnergy Solar Limited
Sep 2024 - Present (2 years 2 months)
Promoted solar power systems with battery storage to residential and commercial clients. Managed over 200 customer accounts, reducing overdue delinquency by 28% through proactive follow-up and structured negotiations.
Technical Customer Experience Analyst
Solar Limited
Jul 2023 - Sep 2024 (1 year 2 months)
Provided technical support for solar PV and battery storage systems, improving uptime to 97%+ and reducing resolution time by 32% through structured diagnostics and escalation.
Tele Collection Executive
Imalipay Nigeria Limited
Nov 2022 - Jun 2023 (7 months)
Managed a portfolio of 500+ loan accounts, reducing delinquency by 30% and increasing first-contact resolution by 28% through improved call scripting and customer engagement.
Field Recovery and Verification Officer
Altara Credit Limited
Feb 2021 - Oct 2022 (1 year 8 months)
Conducted field verifications and negotiated repayment plans, recovering 75% of delinquent portfolio and reducing default rate by 28% through consistent follow-up.
Library Assistant
African Newspaper PLC
Apr 2019 - Oct 2019 (6 months)
Assisted in cataloguing and archiving over 600 newspaper editions, supporting journalists with research and digitizing records for online archiving.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Bachelor of Science, Library and Information Science
2015 - 2020
Bachelor of Science in Library and Information Science from Ahmadu Bello University, Zaria, Kaduna State, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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