Raheemot Oyindamola Owoyemi
@raheemotoyindamolaow
I improve customer support operations, retention, and service quality across high-volume customer engagement teams.
NigeriaWhat I'm looking for
At Sun King Solar, I manage high volumes of inbound and outbound customer calls, resolve product and service queries, support payment collection, and generate qualified leads for sales teams.
I identify process improvements across departments, maintain compliance with business processes and regulatory standards, and build customer relationships that support repeat sales and retention.
As Lead Customer Support in Lomé, I managed customer support representatives, monitored individual performance, produced daily and weekly reports, and onboarded new employees for swift integration.
My experience also includes customer support at Multichoice Nigeria and customer experience operations at DIOS DLITE Treats, covering social media support, feedback collection, order processing, inventory management, and sales reconciliation.
Experience
Work history, roles, and key accomplishments
Senior Customer Engagement Executive
Sunking Solar
Jun 2021 - Present (5 years 3 months)
Managed high volumes of inbound and outbound calls, ensured compliance, resolved customer queries, and identified process improvements. Generated leads and supported payment collections to enhance retention.
Education
Degrees, certifications, and relevant coursework
Kwara State University
Bachelor of Education, Early Childhood and Primary Education
Earned a Bachelor of Education in Early Childhood and Primary Education from Kwara State University in 2018.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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