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Morgan Teague

@morganteague

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Experienced Project Management leader with a focus on client success.

United States

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What I'm looking for

I am seeking a role that values client success and offers opportunities for strategic leadership and team development.

I am a highly accomplished Project Management and Client Success leader with over 8 years of experience in driving complex healthcare SaaS implementations. My expertise lies in strategic planning and risk mitigation, where I consistently exceed client expectations through effective team leadership and process optimization.

In my recent role as Manager of Project Management at Raintree Systems, I successfully managed a team of 7 Project Managers, achieving a remarkable 95% on-time project delivery rate. I spearheaded process optimization initiatives that improved project reporting accuracy by 15% and reduced administrative overhead by 10%. My commitment to client satisfaction is evident in my ability to maintain a 90% client satisfaction score through proactive expectation management and effective resource alignment.

Experience

Work history, roles, and key accomplishments

Manager, Project Management

Raintree Systems, Inc

Jun 2023 - Nov 2024 (1 year 5 months)

Led a team of 7 Project Managers to deliver up to 40 concurrent healthcare SaaS implementations with a 95% on-time delivery rate. Enhanced client satisfaction and project profitability through process optimization and risk mitigation strategies.

Project Management Client Relationship Management Risk Management Process Improvement Team Leadership Salesforce Teamwork PM Communication Problem Solving

Project Manager

Raintree Systems, Inc

Feb 2021 - Jun 2023 (2 years 4 months)

Managed a team of 7 Implementation Consultants, achieving a 90% on-time delivery rate for healthcare SaaS implementations. Streamlined documentation processes and facilitated effective communication among cross-functional teams.

Project Management Team Leadership Communication Risk Assessment Teamwork PM Client Relationship Management Process Improvement Problem Solving Documentation Implementation

Special Project Coordinator

Raintree Systems, Inc

Aug 2020 - Feb 2021 (6 months)

Delivered software training to enhance client proficiency and drive software adoption, achieving high client satisfaction scores and reducing support tickets significantly.

Client Relationship Management Communication Problem Solving Documentation Team Collaboration

Client Service Associate

Raintree Systems, Inc

Jul 2016 - Aug 2020 (4 years 1 month)

Provided comprehensive software training and technical support, resolving a high volume of support tickets and ensuring client satisfaction through proactive issue resolution.

Technical Solutions Problem Solving Communication Team Collaboration Documentation

Lead Software Trainer & Support

US Physical Therapy

Jul 2009 - Jul 2016 (7 years)

Developed and delivered training programs for over 400 users, ensuring successful software implementation and user adoption across multiple locations.