Open to opportunities

Morgan Epp

@morganepp

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Office Administrator focused on patient workflows, insurance processing, and exceptional service.

United States

Message

What I'm looking for

I’m looking for an office administration role where I can own patient-facing workflows in EMR, process insurance tasks accurately, and deliver consistently excellent customer care in a team that values communication and efficiency.

I’m an Office Administrator with a strong record of delivering high customer care and satisfaction through clear communication, dependable follow-through, and efficient daily operations. I’m trusted for accurately managing front-office workflows—checking patients in and out, setting appointments, collecting payments, and keeping information organized and privacy-focused.

In my current role, I process insurance pre-authorizations, referrals, and claims while inputting patient information into EMR systems. I coordinate smoothly with clinicians and other staff, using effective time management and multitasking to meet goals and deadlines without sacrificing accuracy.

Before this, I worked as a Patient Service Representative and Patient Care Coordinator, where I handled greeting patients, answering phones, scheduling, and maintaining patient privacy in EMR. I also supported payment collection and general office/secretarial duties, strengthening my ability to stay calm, responsive, and service-oriented under day-to-day pressure.

I’ve also brought leadership and customer service strengths from roles including Waitress/Manager and Call Center Associate, including receiving an award for excellent customer service. Across every position, I’ve proven I can lead, supervise, and manage daily operations while building trust with customers, patients, and teams.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

Hanger Clinic

Jun 2024 - Present (2 years)

Managed patient check-in/out and appointment scheduling while accurately entering information into EMR and maintaining patient privacy. Processed insurance pre-authorizations, referrals, and claims and handled payment collection to support daily clinic operations.

Appointment Scheduling Payment Processing Insurance Authorization Claims Processing Customer Service Microsoft Office

Waitress

Milano’s Italian Cuisine

Apr 2023 - Jun 2023 (2 months)

Provided exceptional customer service as a team member and leader. Took orders and collected payments to ensure timely, accurate service.

Customer Service Order Taking Team Leadership Cash Handling Time Management Communication

Patient Service Representative

Ballad Health

Aug 2022 - Apr 2023 (8 months)

Greeted patients, answered phones, and scheduled appointments while entering patient information into EMR with attention to privacy. Collected payments and supported general office/secretarial duties while coordinating with providers, nurses, and other team members.

Answer Phones Appointment Scheduling Payment Processing Front Desk Support Customer Service Office Administration

Patient Care Coordinator

Falls Plaza Hearing Center

Feb 2021 - Jul 2022 (1 year 5 months)

Handled front-desk duties including greeting patients, answering phones, and scheduling appointments. Entered records into EMR with privacy in mind and collected payments by phone and in person to support office operations.

Patient Intake Customer Service Confidentiality

Agent Assistant

State Farm Insurance

Mar 2020 - Jun 2020 (3 months)

Assisted customers by answering phones and providing support in the office and over the phone. Accepted insurance payments and performed general office tasks such as distributing mail, making copies, and preparing memos and mailed information.

Customer Support Phone Support Insurance Payment Intake Office Administration document preparation Data Entry Customer Service

Waitress / Manager

Martha Washington Inn

Feb 2016 - Mar 2020 (4 years 1 month)

Provided leadership and customer service while taking orders and collecting payments. Managed weekly schedules, ordered supplies, and ran reports to support daily operations.

Customer Service Order Taking Team Leadership Scheduling Reporting

Call Center Associate

Teleperformance

Aug 2015 - Feb 2016 (6 months)

Delivered exceptional customer service by answering questions and resolving complaints over the phone. Handled payment collection and invoice application, and tracked FedEx packages with follow-up to customers.

Complaint Resolution Phone Support Payment Processing Call Center Customer Service