Open to opportunities

Erica Foster

@ericafoster

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Dedicated office manager with a passion for exceptional customer care.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and results-driven professional with a proven track record in seamlessly blending office management expertise with exceptional customer care. My experience as a Clinical Office Manager has equipped me with the skills to manage human and financial resources effectively, ensuring quality patient outcomes while aligning with financial goals. I thrive in fostering a positive and efficient work environment, leveraging my organizational prowess and interpersonal skills to enhance team dynamics and operational efficiency.

Throughout my career, I have demonstrated my ability to oversee day-to-day office operations, implement and enforce policies in accordance with regulatory standards, and analyze workflows to identify areas for improvement. My previous roles, including Office Coordinator and Customer Service Representative, have further honed my customer-centric mindset, allowing me to optimize patient flow, maintain meticulous records, and deliver top-notch service. I am passionate about continuous learning and staying updated with industry guidelines, ensuring that I contribute effectively to my team's success.

Experience

Work history, roles, and key accomplishments

Current

Clinical Office Manager

Current

Memphis Lung Physicians

Jun 2024 - Present (1 year 2 months)

Managed human and financial resources to achieve quality patient outcomes in line with financial goals. Implemented, monitored, and enforced office policies, procedures, and processes in accordance with NCQA standards and Federal and State regulations.

Resource Management Policy Implementation Regulatory Compliance Financial Management

Office Coordinator

Memphis Lung Physicians

Aug 2022 - Jun 2024 (1 year 10 months)

Efficiently managed physician's schedule, optimizing patient flow and minimizing wait times. Coordinated and confirmed patient appointments, ensuring accurate and up-to-date scheduling.

Scheduling Electronic Health Records Insurance Verification Administrative Support

Waitress

Olive Garden

Feb 2019 - Mar 2020 (1 year 1 month)

Provided attentive and personalized service to ensure a memorable dining experience. Accurately recorded and communicated customer orders to the kitchen staff, ensuring orders were delivered promptly and met quality standards.

Customer Service Order Management Payment Processing Team Collaboration Food Service

Direct Support Professional

Friendship Community Care

May 2017 - Sep 2018 (1 year 4 months)

Provided individualized care and support based on the unique needs and abilities of intellectually disabled adults. Worked collaboratively with interdisciplinary teams to develop and implement behavior support plans.

Behavioral Support Plans Record keeping Report Preparation Crisis Intervention

Customer Service Representative

Asurion

Jul 2016 - May 2017 (10 months)

Responded promptly to customer inquiries via phone, email, or live chat. Identified and resolved customer problems effectively, providing satisfactory solutions.

Customer Service Problem Solving Communication Documentation Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Arkansas Tech University

Bachelor of Arts, Journalism and Broadcasting

2012 - 2016

Completed a Bachelor of Arts degree with a focus on Journalism and Broadcasting. Gained comprehensive knowledge in media communication, reporting, and broadcast production.