Open to opportunities

Kylee Schappert

@kyleeschappert

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Dedicated medical office professional with strong customer service skills.

United States

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What I'm looking for

I am seeking a role that allows me to utilize my medical office skills while providing excellent patient care and support.

I am a motivated medical office professional with extensive experience in patient interaction and administrative support. My journey began in retail, where I honed my customer service skills, and transitioned into the medical field, where I have excelled in various roles. Currently, I work at Millennium Physician Group, where I review and correct insurance claims, verify eligibility, and manage front desk operations for multiple physicians.

Throughout my career, I have developed a strong foundation in medical office procedures, including scheduling, insurance verification, and patient communication. My previous roles at Gessler Clinic and Mondello Family Clinic allowed me to refine my organizational skills and enhance my ability to manage multiple tasks efficiently. I take pride in creating a welcoming environment for patients and ensuring their needs are met promptly and professionally.

Experience

Work history, roles, and key accomplishments

Current

Medical Receptionist

Current

Millennium Physician Group

Feb 2024 - Present (1 year 5 months)

Reviewed and corrected insurance claims, verified insurance eligibility, and processed payments using various insurance websites. Managed front desk operations for thirteen physicians, including greeting patients, sorting documents, and arranging meetings.

Insurance Claims Insurance Verification Multi Line Phone Systems Payment Processing Customer Service

Patient Coordinator

Gessler Clinic/Baycare

Oct 2022 - Feb 2024 (1 year 4 months)

Greeted and scheduled patients for multiple doctors, obtaining and organizing necessary authorizations. Handled incoming phone calls and faxes, ensuring efficient communication and document management.

Scheduling Authorization Fax Management Patient Greeting Medical Office Support Customer Service

Medical Office Assistant

Mondello Family Clinic

Jul 2021 - Oct 2022 (1 year 3 months)

Greeted and welcomed patients, managed patient phone calls, and coordinated with other physician offices. Scheduled patient appointments, verified insurance, collected co-pays, and relayed messages to providers.

Scheduling Insurance Verification Co Pay Collection Fax Management Medical Reception Customer Service

Sales Associate

Bath and Body Works

Sep 2020 - Apr 2021 (7 months)

Greeted customers, operated the register for sales transactions, and managed incoming shipments. Trained new employees on register operations and maintained store organization and stocking.

Customer Service Retail Sales Cashiering Inventory Management

Cashier

Winn Dixie

Dec 2019 - May 2020 (5 months)

Greeted customers, operated the register for scanning items and calculating totals, and provided sale information. Processed various forms of payment, restocked shelves, and assisted customers with bagging and carrying items.

Cashiering Customer Service Retail Sales Stocking Payment Processing

Sales Associate

Country Primitives Vintage Market

Jun 2016 - Jun 2021 (5 years)

Provided friendly and knowledgeable assistance to customers, processing shipments and maintaining merchandise displays. Managed sales transactions, handled customer complaints, and balanced the register at the end of shifts.

Customer Service Retail Sales Inventory Management Merchandising