Open to opportunities

Tiffany Cox

@tiffanycox

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Dedicated office specialist with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in a supportive environment.

As an Office Specialist at Baptist Health, I have honed my skills in managing patient interactions and ensuring a seamless workflow in a fast-paced medical environment. My experience includes answering inbound calls, scheduling appointments, and maintaining electronic health records with proficiency in Epic. I pride myself on my ability to multi-task and manage multiple work queues while adhering to HIPAA compliance and providing exceptional administrative support.

Prior to my role at Baptist Health, I worked as a Remote Customer Service Representative for Williams-Sonoma, where I developed strong problem-solving skills and the ability to handle customer inquiries effectively. My background also includes experience as a Receptionist at Apex Dental, where I was responsible for managing patient records and financial discussions. I am committed to delivering outstanding service and fostering positive relationships with both patients and colleagues.

Experience

Work history, roles, and key accomplishments

Office Specialist

Baptist Health

May 2023 - Mar 2025 (1 year 10 months)

Answered inbound calls for medical, established, and new patients. Scheduled patients according to office guidelines and provider templates, ensuring efficient patient flow.

Epic Medical Billing Time Management

Remote Customer Service Representative

Williams-Sonoma, Inc.

Jul 2022 - Nov 2022 (4 months)

Handled customer inquiries, complaints, and requests, providing one-call resolution and de-escalating upset customers. Tracked orders, discussed invoices, and assisted with placing orders, ensuring customer satisfaction.

Customer Service Payment Processing Problem Solving Microsoft Teams

Receptionist

Apex Dental

May 2018 - Dec 2020 (2 years 7 months)

Greeted patients, managed check-ins and check-outs, and handled inbound/outbound calls for scheduling and confirmations. Contacted insurance providers for benefit information and maintained patient records.

Patient Check In Check Out Scheduling Financial Reporting

Remote Customer Service Representative

Sykes

Jan 2017 - Jan 2018 (1 year)

Answered calls, transferred to appropriate departments, and verified insurance plans and benefits. Explained account details, handled customer issues, and collected payments on past due accounts.

Appointment Setting Account Management

Server/Hostess

Texas Roadhouse

Jan 2015 - Jan 2017 (2 years)

Provided customer service, handled complaints, and managed sales and upselling. Took and served orders, issued bills, and collected payments, ensuring customer satisfaction.

Customer Service Sales Upselling Order Taking Problem Solving Payment Processing

Education

Degrees, certifications, and relevant coursework

Kings Fork High School

High school diploma, General Studies

Completed high school education, acquiring foundational knowledge and skills across various subjects. Prepared for further academic pursuits or entry into the workforce.